AMADOUR BAPTISTE
Perth,Australia
Summary
Results driven professional with expertise in retail operations and government administration. Fostered collaborative relationships, optimised workflows, and delivered outstanding customer service. Led community initiatives and committed to continuous learning, leveraging diverse experiences to drive organisational success.
Overview
7
7
years of professional experience
Work History
APS 4 Service Officer
Services Australia
01.2024 - Current
- Led Census portfolio for team, exercising leadership and strategic planning to ensure successful project outcomes.
- Consistently met KPIs while committing to continuous professional development to enhance service delivery.
- Achieved proficiency in diverse systems, enhancing team collaboration and driving positive outcomes.
Team Member - Tool and Trade Expert
Bunnings Warehouse
11.2019 - 07.2024
- Showcased product knowledge and customer service skills to effectively assist customers
- Managed B2C & B2B transactions, optimising logistics and systems to enhance service delivery
- Cultivated collaborative relationships with colleagues to foster teamwork and knowledge sharing
APS 2 Service Officer
Australian Tax Office
05.2022 - 10.2022
- Delivered exceptional customer service while supporting various tasks to meet client needs
- Handled customer inquiries through telephony and processed outbound correspondence.
- Adapted schedule for holiday shifts to support staffing needs, ensuring operational continuity
- Maintained flexibility with holiday shifts, ensuring operational continuity
Education
Bachelor of Arts - Digital And Social Media Marketing
Curtin University
Perth, WASkills
- Customer service
- Service management
- Project management
- Data analysis
- Digital and Social media
- Problem solving
- Team collaboration
Timeline
APS 4 Service Officer
Services Australia
01.2024 - Current
APS 2 Service Officer
Australian Tax Office
05.2022 - 10.2022
Team Member - Tool and Trade Expert
Bunnings Warehouse
11.2019 - 07.2024
Bachelor of Arts - Digital And Social Media Marketing
Curtin University