Amanda Campbell
South Morang,VIC
Summary
Knowledgeable and dedicated in customer service with extensive experience. Solid team player with an outgoing positive demeanor and proven skills in establishing a great rapport with clients. Motivated to establish and maintain customer satisfaction whilst being Articulate, responsible and reliable.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Briar Hill Post Licensed Post Office
Briar Hill, VIC
04.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Officer
Commonwealth Bank
Craigieburn , VIC
07.1999 - 10.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Lalor North Secondary College
Completed Yr12/ VCE11.1999
Skills
- Understanding Customer Needs
- Customer Service and Assistance
- Cooperative Attitude
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Referees
Billy Jin- Manager/Briar Hill LPO
Ph- 0430360084
Fay Zhu Fang/ Owner Briar Hill LPO
Ph-03 94351069
Timeline
Customer Service Representative
Briar Hill Post Licensed Post Office
04.2013 - Current
Customer Service Officer
Commonwealth Bank
07.1999 - 10.2010
Lalor North Secondary College
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