Amanda Clarke
Lakelands,WA
Summary
I am a compassionate Disability Service Coordinator with 7 years experience in service coordination and CPFS case management within the disability sector and am familiar with working within the NDIS framework and terms of business.
I have the ability to build meaningful, lasting relationships with both client’s and support staff I supervise. I have excellent communication skills and am confident conversing with a diverse range of stakeholders.
My previous work has resulted in successful coordination of services achieving positive outcomes, independence and quality of life for my clients.
Overview
8
8
years of professional experience
Work History
Disability Service Coordinator
Enable WA - 7 years experience
Bunbury, WA
2018.05 - Current
- Prepare detailed progress reports, case notes and documentation for internal and external use.
- Develop individualised support plans and risk assessments tailored to clients unique needs and goals.
- Monitor and manage client funding throughout the clients plan period to ensure resources are effectively allocated and sufficient to cover the entire duration of the plan.
- Manage caseload value up to 1.3 million dollars with a range of client complexity including mental health, CPFS children in care and challenging behaviours.
- Record and manage any identified risks to support staff and clients.
- Rostering by matching support staff according to client needs and staff availability, including rostering 24/7 teams.
- Recruitment of suitable support staff for disability role.
- Effectively manage incident reports and complaints.
- Experience with clients presenting challenging behaviours and provide feedback to PBS practitioners.
- Provide supervision and support to staff via reading daily case notes and following up concerns.
- CPFS case management, working with foster carers and provide monthly reports of care and progress to CPFS, as well as liaise with the child’s biological family and school coordinator.
- Facilitate client stakeholder meetings.
- OPA and Trust Manager understanding.
- Provide feedback to client therapy services.
- Reporting of restrictive practices to NDIS commission.
- Monitor staff performance and disciplinary action alongside HR.
- Ensure staff receive the appropriate training to support client specific needs.
- Ensure compliance with organisational policies and government regulations.
- Support and collaborate with colleagues to ensure best client outcomes and work within supported team environments.
- Working with a wide range of clients experiencing Mental Health conditions that requiring a more sensitive approach.
- Provide 24/7 On call management to provide staff and client direction in out of office hours.
Disability Support Worker
Enable WA
Mandurah, WA
2017.08 - 2018.05
- Provide support to clients living with physical, psychosocial and Intellectual disabilities.
- Supporting clients to achieve goals according to their NDIS plan.
- Read and follow client Support plans, PBS plans and Dysphasia plans.
- Administer medication.
- Support clients in Daily activities in the home, Independent living skills and Social and Community participation.
- Assist clients with personal care, health care and hygiene with tasks such as, dressing, bathing, toileting and eating.
- Be responsible for managing time, planning and organising activities with the guidance of the client being supported.
- Experience supporting clients with a range of disabilities and conditions including, Autism (verbal and non-verbal) ,ID, ADHD, Anxiety, Angelman syndrome, Vision Impaired, Acquired Brain Injury, Schizophrenia, Huntingtons Disease, Cerebral Palsy, OCD, ODD, Parkinson’s Disease and Muscular Dystrophy just to name a few.
- Provide detailed case notes on clients supported.
- Maintain professional boundaries.
- Experience in working with clients with challenging behaviours.
Education
Certificate 3 Individual Support CHC33021 -
Kirana Colleges
Rockingham2017-07
High School Diploma -
Pinjarra High School
Pinjarra2002-12
Skills
- Strong interpersonal and communication skills to liaise with client stakeholders
- Compassionate and Person-Centred approach
- Provide supervision and mentoring for support staff under my line management
- Active listener to understand client needs and support staff concerns
- Ability to manage multiple priorities and adapt to changing needs
- Proficiency in Microsoft Office and client management systems such as Carelink, Employment Hero and Microsoft Teams
- Excellent problem- solving and organisational skills
- Comprehensive understanding of NDIS, NDIS plans and funding
Certificates
- Working with children
- Driver’s License (A)
- NDIS clearance
- CPI Training
- Support Coordination
- Defensive Documentation
- Manual Handling
- Medication and Seizure and CPR
- Dysphasia and Peg Feeding
- Conflict and Resolution Training
- Mealtime Management
- NDIS orientation module
References
Personal and Professional on request
Timeline
Disability Service Coordinator
Enable WA - 7 years experience
2018.05 - Current
Disability Support Worker
Enable WA
2017.08 - 2018.05
Certificate 3 Individual Support CHC33021 -
Kirana Colleges
High School Diploma -
Pinjarra High School