Amanda Fisher
Ipswich,QLD
Summary
Dynamic retail professional with extensive experience at Lorna Jane, excelling in customer service and team motivation. Proven ability to enhance customer satisfaction through effective problem-solving and sales expertise. Skilled in POS systems and inventory management, consistently achieving sales goals while fostering a positive shopping environment.
Overview
13
13
years of professional experience
Work History
Active Stylist
Lorna Jane
Springfield, QLD
09.2025 - Current
- Assisted customers in product selection and provided exceptional service.
- Maintained product displays and ensured store cleanliness and organization.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly and effectively.
- Restocked shelves and monitored inventory levels regularly for accuracy.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
Store Manager
Lorna Jane
IPSWICH, QLD
01.2020 - 08.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Apprentice Chef
K&K Austrian Bakery and Restaurant
01.2013 - 12.2016
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
- Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
- Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Operated commercial cooking and baking equipment in support of head chef.
- Displayed strong attention to detail by consistently plating dishes according to established specifications in an aesthetically pleasing manner.
Education
Certificate III - Commercial Cookery
Centenary State High School
Jindalee, QLD12.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
- Shift Scheduling
- POS Systems
- Goals and performance
- Team motivation
- Store displays
- Sales expertise
- Retail Sales Techniques
- Retail Merchandise Quality Standards
Timeline
Active Stylist
Lorna Jane
09.2025 - Current
Store Manager
Lorna Jane
01.2020 - 08.2025
Apprentice Chef
K&K Austrian Bakery and Restaurant
01.2013 - 12.2016
Certificate III - Commercial Cookery
Centenary State High School