NICOLE GREEN

• Created a positive and inviting environment and going above and beyond to ensure an outstanding shopping experience for our customers.
• Engaged in friendly and open-ended sales questions to get to know the customers' wants and needs, so that I could direct them toward the best-suited products.
• Discussed the features and benefits of all clothing garments to ensure the customer is educated about our products, and they know what they are investing in.
• Consistently met and exceeded company KPIs and expectations. I am currently one of the highest and most consistent performers nationwide.
• Handling stock cycle exits, receiving stock, and packaging online orders.

• Addressed guest inquiries, requests, and complaints in a timely manner.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Managed front desk operations including cash handling and credit card transactions.
• Answered phone calls from guests inquiring about retailers, mobility scooter hire, centre accessability and more
• Coordinated with other departments such as maintenance or security to resolve any problems that may arise.

.

• Delivered excellent customer service ensured that each customer left with a positive and memorable experience to increase the probability of them shopping at Lorna Jane again
• Sold various active wear items by explaining the unique features and benefit's and educated customers on the best ways to use, wash and wear the items.
• Processed daily paperwork, balanced register drawers, produced rosters, communicated with head office and area mangers regarding KPI's and results.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Strengthened work flow productivity by hiring, managing, and developing top talent.
• Coordinated inventory and visual merchandising displays for maximum appeal and affect.

• Built and maintained loyal, long-term customer relationships through effective management of memberships
• Generated reports detailing current trends in class attendance, weekly and monthly revenue, marketing exposure and more.
• Drove gym membership sales both in studio, Facebook and other social media platforms and out in the local community
• Worked closely with a marketing team to develop strategies to increase the exposure of the gym and generate more sales leads
• Managed inventory, merchandise and gym equipment weekly
• Created effective month to business plans to focus strategic decisions on exceeding long-term objectives.
• On floor engagement with all members during their classes, demonstrated correct technique and coached each member to perform at their optimal level

• Overseeing the front end service staff to ensure efficient and effective team work
• Time management for all employees to ensure a smooth transition between start times, break times and change in shift
• Providing excellent customer service ensuring all customers needs were met
• Money management including counting and balancing tills, correcting refunds and mistakes, identifying potential fraudulent credit cards or schemes and reporting every incidentEnsuring excellent customer service to all shoppers and assisting to their needs