Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Gilroy

Sunshine Coast,QLD

Summary

I started my career as a Beauty Therapist onboard luxury cruise liners around the world. I worked out at sea for 6-8months at a time over a 5 year period.

After my return to Australia I started my journey as a Flight Attendant with Virgin Blue/Virgin Australia.

Throughout my time with Virgin I have been a buddy trainer to new crew out on line helping them implement their training onboard.

I then progressed to a leadership role as a Cabin Manager for the last 3 years.

With both my careers out at sea and in the air. I thrive in high pressured unique environments and situations. Developing my skills and knowledge in both these roles has help me lead others to be effective and efficient in their roles.

I love working within a large team environment and have the skills to work cohesively in this space. I’m able to delegate and manage situations which arise and perform to a high level in high pressured environment.

My purpose in becoming a leader is to be able to make a difference in people’s journey and support and develop them to perform to their full potential.

Overview

16
16
years of professional experience

Work History

Cabin Manager

Virgin Australia
Brisbane, QLD
08.2008 - Current
  • Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
  • Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.
  • Reduced customer complaints through effective conflict resolution and timely responses to concerns.
  • Evaluated performance metrics of cabin crew members, identifying areas for improvement and recommending targeted training initiatives as appropriate.
  • Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
  • Mentored junior cabin crew members, fostering professional development and growth within the team.

Education

Bachelor Of Health Science - Naturopathic Medicine

Australian College Of Natural Medicine
Brisbane, QLD

Advanced Diploma - Beauty Therapy

Australian College of Natural Beauty
Brisbane, QLD
01.2002

Year 12 -

John Paul College
Brisbane, QLD
11.1999

Skills

  • Staff Training and Development
  • Leadership Training
  • Networking and partnerships
  • Passenger Assistance
  • Delegation and Supervision
  • Complaint Handling

Timeline

Cabin Manager

Virgin Australia
08.2008 - Current

Bachelor Of Health Science - Naturopathic Medicine

Australian College Of Natural Medicine

Advanced Diploma - Beauty Therapy

Australian College of Natural Beauty

Year 12 -

John Paul College
Amanda Gilroy