Belinda York
Customer Service
Albury,NSW
Summary
Dynamic Cabin Manager with extensive experience at Jetstar Airways, excelling in staff training and development. Proven track record in enhancing passenger satisfaction through effective complaint handling and streamlined boarding processes. Adept at implementing safety protocols and fostering strong relationships, ensuring a secure and enjoyable travel experience for all.
Overview
28
28
years of professional experience
Work History
Cabin Manager
Skytraders
Cabin Manager
Jetstar Airways
Cabin Manager
Regional Express
03.2017 - 03.2025
- Conducted regular cabin inspections to maintain cleanliness and identify potential safety hazards.
- Contributed to the development of new training materials for cabin managers that focused on industry best practices and customer service excellence.
- Streamlined boarding process, resulting in reduced wait times for passengers during aircraft boarding.
- Ensured passenger satisfaction by diligently addressing special requests and requirements throughout flights.
Check & Line Trainer
Regional Express
03.2022 - 01.2024
- Participated in ongoing professional development opportunities, staying informed on industry trends and updates in order to maintain a high level of expertise within the cabin manager role.
- Collaborated with flight crew for seamless operations and improved efficiency during flights.
- Evaluated performance metrics of cabin crew members, identifying areas for improvement and recommending targeted training initiatives as appropriate.
- Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
Recruitment
Jetstar Airways
03.2001 - 01.2008
- Increased revenue through effective sales of onboard products, such as duty-free items or upgraded meal options.
- Coordinated with pilots on flight status updates, promptly communicating relevant information to passengers as needed.
- Played a key role in emergency situations, providing clear instructions to passengers and coordinating evacuation efforts if necessary.
- Managed onboard inventory, minimizing waste and maximizing cost-effectiveness of in-flight services.
- Mentored junior cabin crew members, fostering professional development and growth within the team.
- Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
Line Trainer
Jetstar Airways
03.2001 - 01.2008
- Enhanced workforce efficiency by tailoring schedules to maximize individual capabilities and availability.
- Developed strong relationships with frequent flyers, facilitating loyalty program benefits and enhancing overall brand perception among customers.
- Reduced customer complaints through effective conflict resolution and timely responses to concerns.
- Enhanced passenger experience by implementing new in-flight service procedures and cabin management techniques.
Flight Attendant
Qantas Airways
03.2000 - 01.2002
- Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
- Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors postflight.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Skills
- Staff training and development
- Networking and partnerships
- Passenger assistance
- Delegation and supervision
- Goal setting and achievement
- Complaint handling
- First aid proficiency
Work Type
Full TimeWork Location
On-SiteTimeline
Check & Line Trainer
Regional Express
03.2022 - 01.2024
Cabin Manager
Regional Express
03.2017 - 03.2025
Recruitment
Jetstar Airways
03.2001 - 01.2008
Line Trainer
Jetstar Airways
03.2001 - 01.2008
Flight Attendant
Qantas Airways
03.2000 - 01.2002
Cabin Manager
Skytraders
Cabin Manager
Jetstar Airways
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