Amanda Milne
Sydney
Summary
Elevating client satisfaction at Sydney Dermal Lounge, I mastered customer relations and expert problem-solving, achieving significant retention rates. My tenure at Shambala Skin Spa honed my leadership, driving staff to excellence and maintaining high service standards. Skilled in both compassionate care and advanced communication, I excel in fostering client trust and building lasting relationships.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to my roles. Care and compassion is a must! A strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excels in communication, problem-solving, and leadership, leveraging these soft skills to drive success and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Dermal Specialist
Sydney Dermal Lounge
08.2019 - 03.2025
- Providing medical grade treatments to clients
- Consulting clients with knowledge and deeper understanding of well-being
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Extensive knowledge of skincare, treatments and client satisfaction
- Enhanced customer satisfaction with timely and accurate issue resolution
- Achieving client retention
- Well team worker and individually
- Customer care handling phone calls, front desk and clinic maintenance
- Stock management
Spa Manager
Shambala Skin Spa
04.2018 - 08.2019
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations
- Recorded product sales into spa's weekly income report
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service
- Generated advertising for promotions and marketing materials
- Ran all front of house operations
Customer Service/Personal Assistant to the Owner
Avenir Ingredients
03.2016 - 02.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed
- Maintained appropriate filing of personal and professional documentation
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf
- Logistics management imputing and dispatching orders
- Organising events for suppliers and clients
- Liaising with clients constantly and providing new material to keep them up to date
- Show room events and follow ups
Laser Therapist
Laser Clinics Australia
07.2014 - 01.2016
- Consulting clients for laser and skin therapies
- Performing laser and skin services
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals
- Developed strong rapport with patients, fostering trust and open communication during treatments
- Mentored junior therapists, sharing expertise in laser therapy techniques for professional development and growth within the team
- Reception management
Education
Diploma - Beauty And Spa Therapy
Australian Academy Of Beauty
Sydney06-2013
High School Diploma -
Strathfield Girl High School
Strathfield12-2010
Skills
- Medical grade treatments
- Skincare consultation
- Customer retention
- Client relationship management
- Regulatory compliance
- Team building
- Reception management
- Sales
- Effective communication
- Client satisfaction
- Problem solving
- Tailored Planning Solutions
- Comprehensive Understanding of Cosmetics
- Advanced Laser Treatments
Affiliations
- Love to ground myself in nature
- Music and dancing
- Learning new things regularly
Timeline
Dermal Specialist
Sydney Dermal Lounge
08.2019 - 03.2025
Spa Manager
Shambala Skin Spa
04.2018 - 08.2019
Customer Service/Personal Assistant to the Owner
Avenir Ingredients
03.2016 - 02.2018
Laser Therapist
Laser Clinics Australia
07.2014 - 01.2016
Diploma - Beauty And Spa Therapy
Australian Academy Of Beauty
High School Diploma -
Strathfield Girl High School
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