Amanda Milne
Sydney
Summary
Elevating client satisfaction at Sydney Dermal Lounge, I mastered customer relations and expert problem-solving, achieving significant retention rates. My tenure at Shambala Skin Spa honed my leadership, driving staff to excellence and maintaining high service standards. Skilled in both compassionate care and advanced communication, I excel in fostering client trust and building lasting relationships.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to my roles. Care and compassion is a must!
Overview
11
11
years of professional experience
Work History
Dermal Specialist
Sydney Dermal Lounge
08.2019 - Current
- Providing medical grade treatments to clients
- Consulting clients with knowledge and deeper understanding of well-being
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Extensive knowledge of skincare, treatments and client satisfaction
- Enhanced customer satisfaction with timely and accurate issue resolution
- Achieving client retention
- Well team worker and individually
- Customer care handling phone calls, front desk and clinic maintenance
- Stock management
Spa Manager
Shambala Skin Spa
04.2018 - 08.2019
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations
- Recorded product sales into spa's weekly income report
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service
- Generated advertising for promotions and marketing materials
- Ran all front of house operations
Customer Service/Personal Assistant to the Owner
Avenir Ingredients
03.2016 - 02.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed
- Maintained appropriate filing of personal and professional documentation
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf
- Logistics management imputing and dispatching orders
- Organising events for suppliers and clients
- Liaising with clients constantly and providing new material to keep them up to date
- Show room events and follow ups
Laser Therapist
Laser Clinics Australia
07.2014 - 01.2016
- Consulting clients for laser and skin therapies
- Performing laser and skin services
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals
- Developed strong rapport with patients, fostering trust and open communication during treatments
- Mentored junior therapists, sharing expertise in laser therapy techniques for professional development and growth within the team
- Reception management
Education
Diploma - Beauty And Spa Therapy
Australian Academy Of Beauty
Sydney06-2013
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Coaching and mentoring
- Relationship building
- Active listening
- Interpersonal communication
- Idea development and brainstorming
- Customer relationship management
- Sales
- Team worker
- Works well independently
- Compassion and care
Timeline
Dermal Specialist
Sydney Dermal Lounge
08.2019 - Current
Spa Manager
Shambala Skin Spa
04.2018 - 08.2019
Customer Service/Personal Assistant to the Owner
Avenir Ingredients
03.2016 - 02.2018
Laser Therapist
Laser Clinics Australia
07.2014 - 01.2016
Diploma - Beauty And Spa Therapy
Australian Academy Of Beauty
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