Amanda Simmonds
Metford ,NSW
Summary
Customer service professional with a friendly, can-do attitude and a strong work ethic. I pride myself in delivering exceptional customer service and managing cash transactions efficiently for enhancing customer satisfaction and contributing to an overall positive experience.
Overview
5
5
years of professional experience
Work History
All Rounder Hospitality
Cafe With a Twist
Metford NSW
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Retail Worker
Smoke Mart
Rutherford, NSW
08.2024 - 02.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Customer Service
Lambton Pool
New Lambton, NSW
05.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Bartender
The Bradford Hotel
Rutherford, NSW
06.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Retail Worker
Best and Less
Maitland, NSW
05.2022 - 03.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Skills
- Friendly, positive attitude
- Energetic
- Teamwork and collaboration
- Excellent customer service
- Cash and eftpos transactions
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
All Rounder Hospitality
Cafe With a Twist
02.2025 - Current
Retail Worker
Smoke Mart
08.2024 - 02.2025
Bartender
The Bradford Hotel
06.2024 - 08.2024
Retail Worker
Best and Less
05.2022 - 03.2023
Customer Service
Lambton Pool
05.2020 - 12.2020