Amanda Sippel
Tamworth,NSW
Summary
Proven innovator and strategic planner at Tamworth Regional Council, I significantly reduced operational expenses and enhanced team efficiency. My expertise in work coordination and fostering creativity led to improved client satisfaction and operational efficiency. Skilled in building key relationships and mentoring staff, I drive projects to success with a focus on results and innovation.
Overview
23
23
years of professional experience
Work History
People and Culture Officer - Workplace Relations
Tamworth Regional Council
01.2023 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
People and Culture Business Partner
Tamworth Regional Council
05.2022 - 01.2023
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
Injury Management Specialist
Tamworth Regional Council
06.2018 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Injury Management Business Support/Officer
Tamworth Regional Council
01.2013 - 06.2018
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
Administration Officer
Joblink Plus Training
09.2009 - 01.2013
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Insurance Consultant/Wage Assessor
CGU Workers Compensation
07.2001 - 06.2009
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Improved operational efficiency within the agency by streamlining workflows, automating tasks, and leveraging technology where appropriate.
Education
Mental Health First Aid
Tamworth Community College Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
Timeline
People and Culture Officer - Workplace Relations
Tamworth Regional Council
01.2023 - Current
People and Culture Business Partner
Tamworth Regional Council
05.2022 - 01.2023
Injury Management Specialist
Tamworth Regional Council
06.2018 - 05.2022
Injury Management Business Support/Officer
Tamworth Regional Council
01.2013 - 06.2018
Administration Officer
Joblink Plus Training
09.2009 - 01.2013
Insurance Consultant/Wage Assessor
CGU Workers Compensation
07.2001 - 06.2009
Mental Health First Aid
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