Amanda Taylor
Wallan,VIC
Summary
Personable Employment Consultant with emphasis on clients' success in finding employment. Considerate when helping people with disabilities define skills, and create resumes to find careers compatible with needs and lifestyle.
Motivated Employment Consultant with a number of years experience in matching jobseekers with appropriate employers. Skillful teaching job search techniques and holding workshops and one-on-one training sessions. Practiced in working with individuals of all career types, education backgrounds as well as skill levels.
I feel it is now the right time to look at furthering my skills and knowledge in a new career, where personal experiences and knowledge can assist in helping support others in improving their own lives.
Overview
20
20
years of professional experience
Work History
Des Employment Consultant
APM EMPLOYMENT SEEVICES
Wallan, VIC
02.2022 - Current
- Assisted participants with job searches, job preparation, resume writing, and developing interview skills
- Educated local businesses on hiring individuals with disabilities
- Managed a high-volume workload within a deadline-driven environment, coordinated with partners to facilitate service requests, helping resolve complex issues
- Provided a calm perspective to assist with repairing trust, located resources for problem resolution, and designed best-option solutions
- Handle incoming calls, respond to inquiries and process client referrals
- Assist individuals who had criminal backgrounds or were recently released from prison
- Develop opportunities to place participants in employment
- Established a resource list of employers for job placements
- Prepared detailed records of job placements
- Prepared participant's contact notes and performed follow-up contacts with clients and employers
- Performed practice interviews with participants for thejob-readiness program
- Assisted individuals who had recently been unemployed by assisting them in creating resumes and completing job searches
- Aid clients in the development of appropriate work habits, behaviors, and attitudes suitable for a workplace environment
- Constant training to upskill my knowledge and understanding of all policies and procedures.
- Interviewed clients and administered skills assessments to determine employability.
- Reviewed, tracked, and coordinated employment referrals.
- Enhanced candidates' potential to find employment by teaching job search skills.
- Working with Caseloads of up to 90 participants
Customer Service Officer
Serco
WFH
11.2022 - 02.2023
- Calling people with positive Covid-19 results
- Entering personal information into the system
- Discussing and informing of latest Covid-19 isolation procedures
- Collection of all relevant information of places the patient had been to report locations for Covid-19 tracing.
- Responded to customer calls and emails to answer questions about products and services
- Completed data entry to record call notes, suggestions and questions
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed and updated databases to handle customer data
- Implemented and developed customer service training processes
Hire Controller
Pacific Hire
Campbellfield, VIC
06.2021 - 11.2022
- My primary objective is to undertake safe and efficient handling of all Pacific Hire equipment and vehicles at all times
- Represent Pacific Hire in a professional and ethical manner at all times
- Complete assigned projects according to budget, program, specifications, and contract requirements.
- Taking Customer Orders
- Allocations and Dispatch of Dry Hire Equipment
- Raising Hire Contracts
- Processing Off Hires
- invoicing
- Liaising with Transport Providers & internal Transport Drivers to organize Transport Movements
- Liaising with Suppliers
- Ensuring Maintenance of Equipment is Serviced as per requirements
Assistant Property Manager
Harcourts Real Estate
Thomastown, VIC
06.2019 - 06.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts on all 120 properties in my portfolio.
- Processed security deposit refunds.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to thehighest standards.
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Hockingstuart
Preston
09.2018 - 11.2020
- Assisting and working alongside the Head of Department/Senior Property Manager
- Effectively liaise with tenants and owners
- Conduct routine inspections
- Manage property maintenance request and job orders.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Night Fill/ Deli Assistant/ Perishable Assistant
Woolworths Wallan
Wallan
01.2004 - 01.2018
- Customer service
- Maintain OHS control
- Quality control
- Training junior staff members
- Dealing with customer complaints.
- Perform stock control
- Increased Sales by giving people samples of products on sale
- Establish new skills and knowledge within my department
Education
Certificate IV in Property Services (Real Estate) -
AGB Training
NREL01.2020
Physical Therapy Aid Assistant -
Alexandra Secondary College
Melbourne, VIC01.2006
Skills
- Problem-Solving
- Recordkeeping
- Clerical Support
- Organization and Time Management
- Relationship Building
- Analytical Thinking
- Friendly, Positive Attitude
- Microsoft Word
- Problem Resolution
- Multitasking
- Team Building
- Dependable and Responsible
- Calm Under Pressure
- Customer Relations
References
Available upon request
Timeline
Customer Service Officer
Serco
11.2022 - 02.2023
Des Employment Consultant
APM EMPLOYMENT SEEVICES
02.2022 - Current
Hire Controller
Pacific Hire
06.2021 - 11.2022
Assistant Property Manager
Harcourts Real Estate
06.2019 - 06.2021
Property Manager
Hockingstuart
09.2018 - 11.2020
Night Fill/ Deli Assistant/ Perishable Assistant
Woolworths Wallan
01.2004 - 01.2018
Certificate IV in Property Services (Real Estate) -
AGB Training
Physical Therapy Aid Assistant -
Alexandra Secondary College