Vicky Ashmore
Tahmoor,NSW
Summary
Currently serving as a disability employment consultant, specializing in case management, rapport building, and guiding individuals through job searches. I utilize reverse marketing techniques to connect clients with potential employers and provide ongoing support throughout their employment journey. My strong organizational and problem solving skills enable me to effectively manage schedules and prioritize tasks. Committed to enhancing efficiency and reliability in both individual work and collaborative projects, I bring a keen eye for detail and excellent typing skills from my previous experience in data entry. I am skilled in converting paper documents into electronic formats, ensuring data accuracy, and maintaining organized filing systems, with proficiency in Pronto software and overall computer operations.
Overview
21
21
years of professional experience
Work History
DES Employment Consultant
Sureway Employment and Training
10.2023 - Current
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Reviewed, tracked and coordinated employment referrals.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Managed multiple caseloads across several sites in search of gainful employment.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Delivered high-quality resume writing services, improving client competitiveness in the job market.
- Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
Data Entry /Customer Service Assistant
Metroll
07.2022 - Current
- Organized, sorted, scanned and saved documents in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Compared transcribed data with source document to detect and correct errors.
- Created spreadsheets for more efficient recordkeeping.
- Entered data into various computer systems accurately using Pronto Software.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Dispatch Assistant
Metroll
02.2021 - 07.2022
- Organized, sorted, scanned and saved documents in database to keep records of essential organizational information.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Dental Assistant
Primary Dental Care
04.2020 - 02.2021
- Assisted dentists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient X-rays and images for review by dentist using D4W.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted 3 different dentists during procedures to restore and extract teeth, passed instruments and supplies, suctioning intraoral fluids, and mixing materials for fillings, casts and impressions.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Booked appointments for patients using D4W.
- Scheduled appointments, prepared bills and received payment for dental services by verifying insurance information and maintaining records.
Packer/Machine Operator
Ace Bottle Printers
05.2008 - 07.2020
- Operate printing machinery
- Quality control
- Packaging of products
- Preparation of printing inks and screens
- Daily stock count
- General housekeeping
Dental Assistant Student
Family Dental Care
07.2018 - 06.2019
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Prepared patients for dental procedures by clipping dental bibs and providing protective eye wear.
- Assisted 3 different dentists during procedures to restore and extract teeth, passed dental instruments and supplies, mixed materials for fillings, casts and impressions and suctioning of intraoral fluids.
- Charting using D4W.
- Prepared patient x-rays and images for review by dentist using D4W.
- Assembled patient trays for upcoming scheduled procedures by arranging dental instruments and equipment.
- Cleaned and sterilized dental instruments to protect patients from infection risks.
- Restocked supplies to prepare for next patient.
Customer Service Cashier
Spotlight Campbelltown
06.2009 - 07.2010
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Entered customer orders, processed POS transactions, including cash and credit purchases or refunds and issued receipts.
- Restocked inventory.
- General housekeeping.
Customer Service Cashier / Food Prepartation
KFC Campbelltown Mall Food Court
01.2004 - 03.2007
- Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
- Greet customers and provide excellent customer service.
- Prepare food based on customers orders.
- Restocked inventory and ingredient items, monitoring used by dates, rotating stock and following proper storage procedures to maintain optimal kitchen efficiency.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Statement Of Attainment - Introduction To Community Services
TAFE NSW
NSWFirst Aid Certificate -
St. John Ambulance Australia
08.2023
Certificate III - Dental Assisting
TAFE NSW
Randwick06.2019
Higher School Certificate -
Eagle Vale High School
Eagle Vale 11.2007
Literacy Tutoring Certificate -
TAFE NSW
Campbelltown 11.2007
School Certificate -
Eagle Vale High School
Eagle Vale 12.2005
Skills
- Organized Multi-Tasker
- Detail Oriented
- Excellent Communication Skills
- Punctual
- Dedicated Team Player
- Data Entry / Order Processing
- Dispatch Operations
- Filing
- Infection Control Proficiency
- Equipment Sterilization
- Case management
- Disability employment services
- Relationship building
- Reverse marketing
- Job searching
References
DES Employment Consultant - OCTEC Limited
Abbey Knapp: 0437 872 956
DES Employment Consultant - Sureway Employment and Training
Jade Hopgood: 0401 554 501
Timeline
DES Employment Consultant
Sureway Employment and Training
10.2023 - Current
Data Entry /Customer Service Assistant
Metroll
07.2022 - Current
Dispatch Assistant
Metroll
02.2021 - 07.2022
Dental Assistant
Primary Dental Care
04.2020 - 02.2021
Dental Assistant Student
Family Dental Care
07.2018 - 06.2019
Customer Service Cashier
Spotlight Campbelltown
06.2009 - 07.2010
Packer/Machine Operator
Ace Bottle Printers
05.2008 - 07.2020
Customer Service Cashier / Food Prepartation
KFC Campbelltown Mall Food Court
01.2004 - 03.2007
Statement Of Attainment - Introduction To Community Services
TAFE NSW
First Aid Certificate -
St. John Ambulance Australia
Certificate III - Dental Assisting
TAFE NSW
Higher School Certificate -
Eagle Vale High School
Literacy Tutoring Certificate -
TAFE NSW
School Certificate -
Eagle Vale High School
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