Summary
Overview
Work History
Education
Skills
Veterinary Experience
Education
Awards And Achievements
References
Hobbies and Interests
Special Interests
Core Values
Timeline
Generic

Amanda (Mandy) Lugsdin

Yarrawonga,VIC

Summary

I am a naturally cheerful and engaging General Practice Veterinarian with a passion for working with people and their pets. I love the opportunity to create long lasting relationships and thrive on the investigation of medical, dermatological, imaging & dental cases well beyond the usual scope of the primary clinician. I have been fortunate to enjoy referrals from other GP vets for my advanced skills in these areas. I am also known for my caring and empathetic nature and natural ability to build rapport quickly with everyone I work with – clients, fellow team members and students. I am very passionate about customer service and can deliver (and teach) an exceptionally high level of memorable client interaction from the first phone call to the discharge appointment after treatment and beyond. I am energetic and prefer to keep busy, however I also know how to appreciate the quieter times and utilize this for relationship management, staff training and business development. I enjoy a good laugh and love to see people enjoying their roles and being happy. I do have a lot of fun in the consultation room on a regular basis with clients. Working with other motivated, engaged & talented team members is important to me.

Overview

28
28
years of professional experience

Work History

Head Veterinarian & Practice Owner

Bendigo Pet Vets
East Bendigo, 3550
09.2020 - Current
  • Company Overview: Mobile Veterinary Clinic AND Medical, Skin & Dental Hospital - Cats and Dogs only!
  • Diagnosed diseases through laboratory testing procedures such as blood work or urinalysis.
  • Communicated effectively with staff members to ensure that all patients received the best possible care.
  • Performed physical examinations and diagnostic tests on animals to determine the nature of their health issues.
  • Utilized imaging techniques such as radiographs, ultrasounds or CT scans to diagnose conditions in animals.
  • Educated clients on responsible pet ownership topics such as spaying and neutering, vaccination schedules and flea prevention methods.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion, and kind words.
  • Maintained detailed patient records with accurate information regarding diagnosis, treatments administered and prognosis.
  • Provided medical treatments for sick or injured animals, such as administering medications, setting fractures, and performing surgery.
  • Explained disease and condition diagnoses, prognoses, and treatment options to pet and animal owners to provide information for decision-making concerning care.
  • Prescribed medications for health conditions after speaking with and listening to pet owners, reviewing health history, and observing symptoms.
  • Performed routine dental cleanings and extractions on animals in order to maintain oral hygiene.
  • Participated in continuing education courses to stay up-to-date with advances in veterinary medicine.
  • Demonstrated surgical expertise in scheduled and emergency surgeries for various animals.
  • Advised pet owners regarding euthanasia decisions when necessary.
  • Prescribed medications to treat animal illnesses or injuries, including antibiotics, anti-inflammatories and pain relief drugs.
  • Fostered relationships with local animal shelters and participated in community outreach programs.
  • Built strong relationships with pet owners to enhance customer loyalty.

Casual Locum Veterinarian (Small Animals)

McIvor Rd Veterinary Clinic
Bendigo, VIC
05.2020 - 10.2021
  • Displayed a very high skill set of internal medicine capability
  • Diagnosed diseases through laboratory testing procedures such as blood work or urinalysis.
  • Utilized imaging techniques such as radiographs, ultrasounds or CT scans to diagnose conditions in animals.
  • Performed routine dental cleanings and extractions on animals in order to maintain oral hygiene.
  • Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion, and kind words.
  • Provided medical treatments for sick or injured animals, such as administering medications, emergenc stabiliatIon, and performing soft tissue surgery.
  • Mentored junior veterinarians and interns in clinical practices and patient care standards.

Lead Veterinarian (Small Animals)

Furlife Veterinary Clinic
Epsom, ViC
09.2019 - 05.2020
  • Company Overview: (Epsom)
  • (Epsom)

Casual Small Animal Veterinarian LOCUM

Benalla Veterinary Clinic
05.2019 - 12.2019

Casual Emergency Veterinarian LOCUM

River Country Emergency Centre
05.2019 - 12.2019

Practice Owner & Lead Veterinarian (Small Animals)

Dr Paws Wangaratta Vet Clinic
12.2015 - 04.2019

Associate Small Animal Veterinarian – Part Time, Small Animals Only

Family Vet Centre
09.2014 - 10.2015
  • Company Overview: Albury Wodonga
  • Albury Wodonga

Practice Manager – Part time (and New Graduate Mentor)

Benalla Veterinary Clinic
09.2014 - 10.2015

Associate Veterinarian – Small Animals Only

Warby Street Veterinary Hospital
02.2012 - 07.2014

Associate Veterinarian – Small Animals Only

Family Vet Centre
04.2010 - 02.2012
  • Company Overview: Albury Wodonga
  • Albury Wodonga

Associate Veterinarian

Benalla Veterinary Clinic
04.2009 - 04.2010

Associate Veterinarian – 80-90% Largies

Maffra Veterinary Centre
12.2007 - 04.2009

Surgical Veterinary Nurse and later Practice Manager

Animal Surgery Centre
03.2003 - 07.2007
  • Company Overview: Dr Chris Preston
  • Dr Chris Preston

Veterinary Nurse (Emergency)

University of Melbourne
11.2006 - 04.2007
  • Company Overview: ICU department
  • ICU department

Client Services Manager - Wool Trading Department

Barclays Bank
03.2001 - 01.2002
  • Company Overview: Tower Hill, London
  • Tower Hill, London

Risk Specialist (Wool) - BWK Elders Australia Ltd.

Elders Limited
10.2000 - 03.2001

Commodity Futures Advisor - Elders Risk Management Pty Ltd

Elders Limited
12.1999 - 10.2000

Back Office Manager - Elders Risk Management Pty Ltd

Elders Limited
12.1998 - 12.1999

Graduate Cadetship Programme

Elders Ltd
02.1998 - 12.1998

Education

Bachelor of Veterinary Science -

University of Melbourne
VIC, Australia

Bachelor of Science -

Monash University
VIC, Australia

Graduate Cadetship Program - Leadership / Management Studies

Elders Ltd
Australia

Bachelor of Applied Science - Agriculture

Charles Sturt University
NSW, Australia

Statement of Attainment - Sheep, Wool & Fibre Studies

NSW TAFE
Wagga Wagga, Australia

Certificate - Rural Operations

NSW TAFE
Griffith, Australia

VCE - Level Completed

St Catherine’s School
Melbourne, VIC, Australia

Skills

  • Excellent with Ezyvet, Smartflow, RX Works, CHS Vet, XERO and MYOB
  • Exposure to Deputy rostering system
  • Excellent with all Microsoft Office applications especially Word, Excel and Power Point
  • Excellent knowledge of Microsoft outlook
  • Excellent internet skills in general
  • Excellent knowledge of Google Sheets, Docs & Drive
  • Advanced computer skills in general

Veterinary Experience

General practice usual routine work and a very wide variety of medical, dermatological, imaging & dental cases. Dental scaling with extractions, nerve blocks and gingival flaps. Excellent dermatology knowledge and experience including skin scraping, trichograms, food trials, fungassay, tape preparation, impression smears, FNAs, extensive cytological assessment, ear flushing under GA, long term allergy management. Emergency experience: rodenticide toxicity, garbage toxicity, lily poisoning, snake bite envenomation, trauma, snail bait toxicity, permethrin poisoning, chocolate toxicity, neurological, blocked cats, hit by car traumas, general trauma and wound management, whelping (caesarean), ruptured pyometra, renal failure, addisonian crisis, dog attack, CHF, FUO, tick paralysis, Feline Tail Pull, Seizuring, Collapse, Pancreatitis, Abdominal & thoracic effusions, GIT stasis in rabbits. Medicine – feline hyperthyroidism, diabetes (feline and canine), hyperadrenocorticism (canine), heart conditions (endocardiosis, endocarditis, pericardial effusion, DCM, cardiac masses), renal failure (AKD & CKD), atopy, IBD, Lymphoma, canine hypothyroidism, Megaesophagus, IMHA, IMT. Surgical experience – extensive soft tissue: desexings, exploratory laparotomy, enterotomy for FB removal, splenectomy, biopsy, caesareans, eye surgery (eyelid & enucleation), surgical dentistry, minimal orthopaedics (fracture repair, amputation), lumpectomy. Imaging - Very competent with ultrasound – both abdominal and developing additional cardiac & thoracic imaging skills. Very competent at radiography., BOVINE: Very competent with both beef and dairy cattle in general handling, medicine and surgery. Surgical experience: LDAs, RDAs, Intussusception, phytobezoar, exploratory laparotomy. Lameness examination and treatment: axial wall cracks., sand cracks, subsolar bruising, solar penetration, sole abscessation, white line disease, footrot, digital dermatitis, foreign body penetration, sole ulcers, trimming for correct conformation. Reproductive work – calvings, foetotomy, preg testing, metritis, endometritis, metri-checking, uterine prolapse, uterine torsion, manipulation of oestrus cycle through repro drugs and programs (PG, double PG, ov-synch, cidr synch, ov-synch), RFMs, Medicine – variety of sick cows – mastitis, milk fever, peritonitis, liver abscessation, pneumonia, heart failure, pericarditis, grain overload, salmonella, hypomagnesemia, transport tetany, pregnancy toxaemia, facial eczema, photosensitisation, calf diphtheria, calf scours (rota, e-coli, crypto, salmonella, cocci), joint ill, BVD. EQUINE – Reproductive work including follicle scanning, use of reproductive drugs (ovuplant, chorulon, PG, receptal) and scanning for pregnancy. Colic – spasmodic, medical and surgical. Wound treatment and management (head trauma, cuts, abrasions and lacerations to various regions of the body (esp legs). Lameness examination including radiography and nerve blocks. CAMELID/Small Ruminant – numerous unpackings, 2 caesarians, 1 uterine torsion, abortion, lameness and wound management. Some reproductive scanning (rectal). Goats – kiddings, one lymphoma case. Sheep – worms, lambings, wounds.

Education

Internal Medicine Keys to Understanding, 2023, Centre for Veterinary Education (University of Sydney), Vital Pulpotomy with Anthony Cafia -Sponsored by IM3 – 1 day course, 08/28/22, Centre for Veterinary Education (University of Sydney), Internal Medicine, 2020-2022, Improve International, Lead to Succeed 3-year course – Successful completion of the first 2 years, 2017-2019, Lincoln Institute, Small Animal Dentistry Wet Workshop Only, 2017, University of Melbourne, Small Animal Dentistry Lectures & Wet Workshop, 2016, University of Melbourne, Time Online – Short Courses, 2016, Centre for Veterinary Education (University of Sydney), Dermatology Conference, 2015, Centre for Veterinary Education (University of Sydney), Orthopaedics, 2015, Improve International, Funded Women in Business Course, 2014, Australian Government, Sonology, 2013, Centre for Veterinary Education (University of Sydney), Dermatology, 2013, Centre for Veterinary Education (University of Sydney), Feline Medicine, 2011, Centre for Veterinary Education (University of Sydney), Internal Medicine Problem Solving, 2010, Centre for Veterinary Education (University of Sydney), Internal Medicine Keys and Understanding, 2009, Centre for Veterinary Education (University of Sydney), Bachelor of Veterinary Science, 2007, University of Melbourne, VIC, Australia, Bachelor of Science, 1st Year only, 2003, Monash University, VIC, Australia, Graduate Cadetship Program (Leadership / Management Studies), 1998/99, Elders Ltd, NSW / VIC / WA / SA, Australia, Bachelor of Applied Science in Agriculture, 1997, Charles Sturt University, NSW, Australia, Statement of Attainment in Sheep, Wool & Fibre Studies, 1996, NSW TAFE, Wagga Wagga, Australia, Certificate in Rural Operations, 1994, NSW TAFE, Griffith, Australia, VCE, (Year 12) Level Completed, 1993, St Catherine’s School, Melbourne, VIC

Awards And Achievements

1997, Colin Lawrence Memorial Prize, For proficiency in the final year sheep & wool subjects. Charles Sturt University., 1994, TAFE prize, (Dux – Certificate in Rural Operations)., 1993, School Bursary, Awarded to a year 12 student by the school staff association for all round contribution to school life., 1993, School GOLD award, Prestigious school award given for service to the school., 1992, Noel Warner Award, For a year 11 student for a valuable all-round contribution to school life., 2015-19, Business Owner & Lead Veterinarian, Dr Paws Wangaratta, 2016-17, AVA New Graduate Mentor Program, 2014, Practice Manager and New Graduate Mentor, Benalla Vet Clinic, 2014-19, Volunteer Mentor, Zonta Yr 11 Girls Career Breakfast (Vet Mentor), 2005-07, Practice Management & Student Liaison, Animal Surgery Centre, 2001, Transitional Manager, Elders Risk Management Department, 1997, Vice-President, Wagga Agricultural Club, 1993, Senior House Captain, School, 1993, Senior Boarding House Vice-Captain, School, 1992, House Baseball Captain, School, 1992, House Swimming Captain, School, 1992, House Rowing Vice-Captain, School, 1990, Junior Boarding House Captain, School, 1987, Sporting House Captain, 2018, Beginner Piano Lessons, 1999, Registered representative Sydney Futures Exchange (futures trading licence), 1993, School Gold Award (Most prestigious school award for Service to the School), 1993, School Colours, 1992, Senior House Colours (school), 1990, Junior House Colours (school), 1987, Citizenship Award (Primary school), 1994, Pre - School Water Confidence, 1993, AUSTSWIM certificate (Swimming Instructors), 1993, Bronze Medallion – (Swimming), 1993, School Sporting Colours (Hockey, Softball, Cricket, Basketball)

References

  • Dr Chris Gough, Director, Lincoln Institute, 0400 888 544
  • Dr Tiffany Ellis, Director, River Country Animal Emergency Centre, 2/12 Moorefield Park Dr, West Wodonga, VIC, 3690, 0409 902 835

Hobbies and Interests

  • Spending time with our family.
  • Enjoying family expeditions to the High Country in the King Valley, fishing and campfires.
  • Learning and playing the piano.
  • Enjoying social times with friends and family, meeting new people, camping, travelling, boating and spending time with our adorable Brittany spaniel X border collie 'Peggy' and mischievous cat 'Sullivan'.
  • I really love a good belly laugh.

Special Interests

  • Small Animal Internal Medicine – Canine & Feline
  • Dermatology
  • Sonology
  • Dentistry
  • Cytology
  • ECC
  • Leadership
  • Customer Service & Information Technology (IT)

Core Values

Honesty/Integrity, Kindness/Love, Connection, Ambition/Challenge, Humour/Fun, Growth/Learning, Happiness, Inclusivity/Teamwork, Meaningful work, Accountability, No surprises at the front desk

Timeline

Head Veterinarian & Practice Owner

Bendigo Pet Vets
09.2020 - Current

Casual Locum Veterinarian (Small Animals)

McIvor Rd Veterinary Clinic
05.2020 - 10.2021

Lead Veterinarian (Small Animals)

Furlife Veterinary Clinic
09.2019 - 05.2020

Casual Small Animal Veterinarian LOCUM

Benalla Veterinary Clinic
05.2019 - 12.2019

Casual Emergency Veterinarian LOCUM

River Country Emergency Centre
05.2019 - 12.2019

Practice Owner & Lead Veterinarian (Small Animals)

Dr Paws Wangaratta Vet Clinic
12.2015 - 04.2019

Associate Small Animal Veterinarian – Part Time, Small Animals Only

Family Vet Centre
09.2014 - 10.2015

Practice Manager – Part time (and New Graduate Mentor)

Benalla Veterinary Clinic
09.2014 - 10.2015

Associate Veterinarian – Small Animals Only

Warby Street Veterinary Hospital
02.2012 - 07.2014

Associate Veterinarian – Small Animals Only

Family Vet Centre
04.2010 - 02.2012

Associate Veterinarian

Benalla Veterinary Clinic
04.2009 - 04.2010

Associate Veterinarian – 80-90% Largies

Maffra Veterinary Centre
12.2007 - 04.2009

Veterinary Nurse (Emergency)

University of Melbourne
11.2006 - 04.2007

Surgical Veterinary Nurse and later Practice Manager

Animal Surgery Centre
03.2003 - 07.2007

Client Services Manager - Wool Trading Department

Barclays Bank
03.2001 - 01.2002

Risk Specialist (Wool) - BWK Elders Australia Ltd.

Elders Limited
10.2000 - 03.2001

Commodity Futures Advisor - Elders Risk Management Pty Ltd

Elders Limited
12.1999 - 10.2000

Back Office Manager - Elders Risk Management Pty Ltd

Elders Limited
12.1998 - 12.1999

Graduate Cadetship Programme

Elders Ltd
02.1998 - 12.1998

Bachelor of Veterinary Science -

University of Melbourne

Bachelor of Science -

Monash University

Graduate Cadetship Program - Leadership / Management Studies

Elders Ltd

Bachelor of Applied Science - Agriculture

Charles Sturt University

Statement of Attainment - Sheep, Wool & Fibre Studies

NSW TAFE

Certificate - Rural Operations

NSW TAFE

VCE - Level Completed

St Catherine’s School

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Amanda (Mandy) Lugsdin