Driven hospitality professional, well-prepared for leadership role in dynamic cafe setting. Proven ability to streamline operations and improve customer experiences through effective management practices. Reliable team player with focus on achieving results and maintaining high standards, adaptable to changing needs. Specialized in team development, inventory control, and customer service.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Atwell Cafe And Curry House
06.2024 - Current
Managed daily operations, ensuring efficient workflow and high-quality service in fast-paced environment.
Trained and mentored staff on customer service standards and operational procedures.
Developed and implemented inventory management processes to minimize waste and optimize stock levels.
Oversaw scheduling to ensure adequate staffing during peak hours while controlling labor costs.
Established relationships with suppliers to secure quality ingredients at competitive prices.
Implemented health and safety protocols, maintaining compliance with local regulations and standards.
Led team meetings to promote communication, address challenges, and foster a positive work culture.
Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Introduced new menu items to add variety and selections and meet customer preferences.
Managed display products effectively to achieve consistent sales with minimal waste.
Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Cafe All Rounder
Mr. Sandwich
06.2023 - 09.2023
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Prepared and served high-quality coffee beverages, ensuring consistency in taste and presentation.
Maintained cleanliness and organization of work areas, adhering to health and safety standards.
Cafe All Rounder
Sorriso Italiano
06.2021 - 12.2022
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Strengthened communication skills through regular interactions with others.
Food Runner
C Restaurant
08.2019 - 06.2021
Delivered food orders promptly to enhance customer satisfaction and dining experience.
Coordinated with kitchen staff to ensure accurate and timely order fulfillment.
Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
Assisted servers by restocking supplies and managing table settings efficiently.
Monitored food presentation standards to uphold restaurant quality and brand image.
Collaborated with team members to streamline workflows, reducing wait times for guests.
Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Masters - Master of International Hospitality Management
Edith Cowan University
02-2020
Bachelor of Business Administration - undefined
Gurukul College
Skills
Barista skills
Customer engagement
Customer experience management
Employee scheduling
Cost controls
Staff management
Health and safety regulations
Order management
Food safety compliance
Event preparation
Timeline
Cafe Manager
Atwell Cafe And Curry House
06.2024 - Current
Cafe All Rounder
Mr. Sandwich
06.2023 - 09.2023
Cafe All Rounder
Sorriso Italiano
06.2021 - 12.2022
Food Runner
C Restaurant
08.2019 - 06.2021
Bachelor of Business Administration - undefined
Gurukul College
Masters - Master of International Hospitality Management