AMANDEEP PANDHER
Sydney,NSW
Summary
Experienced Trainer & Assessor and Manager with a strong educational background and a wide range of skills. Skilled in team leadership, supervision, welcoming environments, active listening, problem-solving, and customer retention. Dedicated community service worker with expertise in handling complex situations and diverse client needs. Proficient in schedule and inventory management, training, interpersonal communication, and collaboration. Service-oriented Children's Service worker recognized for building and maintaining open,honest relationships and communication with families and children.
Overview
18
18
years of professional experience
1
1
Certification
Work History
TRAINER & ASSESSOR (COMMUNITY SERVICES)
ALG
04.2023 - Current
- Delivering and assessing training programs in accordance with training package requirements
- Engaging and encouraging students in classroom training
- Sharing your knowledge and skills in your area of expertise
- Adopting innovative learning strategies to enable students to achieve the relevant qualification.
Community Support Worker
Mable and Hire-up
11.2021 - Current
- Helping with household tasks
- Providing personal care support
- Administering medication
- Helping clients learn new skills
- Supporting clients to gain new employment
- Grocery Shopping
- Working with doctors and therapists to ensure support
- Adjusting and adapting communication and body language to support client needs
- Supporting clients to develop new hobbies and interests
- Transporting and accompanying clients to appointments.
TRAINER & ASSESSOR (COMMUNITY SERVICES)
ANIE
07.2022 - 01.2024
- Delivering and assessing training programs in accordance with training package requirements
- Engaging and encouraging students in classroom training
- Sharing your knowledge and skills in your area of expertise
- Adopting innovative learning strategies to enable students to achieve the relevant qualification.
Childcare Educator
Rouse Hill Preschool and Kindergarten
05.2018 - 02.2021
- Created and provided a nurturing environment supportive of childhood learning, growth, and development
- Responsible for caring for and supervising groups of up to 10 children ages 2-6 years old
- Collaborated with fellow educators throughout each day to offer daily routine activity, eating, play, and learning schedules
- Served healthy food and beverages according to the Australian Health Guide and food safety standards
- Engaged with children, parents, and staff maintaining positive, professional, friendly relationships built on respect and trust
- Always maintained confidentiality and student privacy.
Customer Service Officer
IGA
12.2017 - 05.2019
- Responsible for the management of the store’s customer service operations including deescalating complaints and responding to inquiries in a timely manner
- Used active listening and product knowledge to meet needs
- Created a welcoming environment by greeting customers and ensuring store cleanliness.
Manager
Friendly Grocers
01.2017 - 12.2017
- Managed daily store operations including supervising a staff of 10, balancing registers, ensuring the store’s cleanliness, and creating a positive work environment
- Trained new employees on job responsibilities, store policies, and procedures ensuring an understanding of expectations
- Responsible for store inventory management and using forecasting skills to place orders to guarantee all items in stock or customer satisfaction
- Responsible for creating bi-weekly team schedules using attention to detail to fulfill store needs and completing team payroll.
Manager
Caltex Service Station
01.2007 - 12.2015
- Served as a manager overseeing the daily store operations including supervising a team of 10, scheduling staff, ensuring coverage of all store areas, and balancing registers
- Responsible for onboarding new employees including assisting with completing payroll paperwork, understanding store culture, and training on position responsibilities and tasks
- Used attention to detail, knowledge, experience, and forecasting skills to manage store inventory and communicate with vendors for order placement
- Used active listening and de-escalating skills to resolve customer complaints resulting in customer retention.
Education
Master of Social Work (Qualifying) -
University of Canberra
Canberra, ACT06.2026
BACHELOR OF SOCIAL SCIENCE (CHILD & COMMUNITY) - undefined
WESTERN SYDNEY UNIVERSITY
Sydney, NSW01.2023
Diploma of Community Services (Case Management) - undefined
Bedford College
Norwest, NSW01.2022
Diploma: Early Childhood Education and Care - undefined
Atkinson Training College
New Castle, NSW01.2018
Master of Arts: Business Administration - undefined
Punjab Technical University
01.2004
Bachelor of Arts: Major - undefined
Punjab University
01.2002
Skills
- Team leadership
- Person centred
- Training & development
- Decision making
- Cultural sensitivity
- Critical thinking
- De-escalation
- Trauma-informed
- Time management
- Attention to detail
- Skills Assessment
- Interpersonal Communication
Certification
- Cert III: Individual Disability Support (2021)
- Cert IV: Training & Assessment (2021)
- Cert III: Children’s Services (2014)
- First Aid & CPR
- Food Safety Supervisor, Tactical Training Group
References
Available on Request.
Affiliations
- AASW
Languages
Hindi
Professional Working
Punjabi
Native or Bilingual
Interests
Cooking,travelling,playing basketball,music,event planning
Timeline
TRAINER & ASSESSOR (COMMUNITY SERVICES)
ALG
04.2023 - Current
TRAINER & ASSESSOR (COMMUNITY SERVICES)
ANIE
07.2022 - 01.2024
Community Support Worker
Mable and Hire-up
11.2021 - Current
Childcare Educator
Rouse Hill Preschool and Kindergarten
05.2018 - 02.2021
Customer Service Officer
IGA
12.2017 - 05.2019
Manager
Friendly Grocers
01.2017 - 12.2017
Manager
Caltex Service Station
01.2007 - 12.2015
Master of Social Work (Qualifying) -
University of Canberra
BACHELOR OF SOCIAL SCIENCE (CHILD & COMMUNITY) - undefined
WESTERN SYDNEY UNIVERSITY
Diploma of Community Services (Case Management) - undefined
Bedford College
Diploma: Early Childhood Education and Care - undefined
Atkinson Training College
Master of Arts: Business Administration - undefined
Punjab Technical University
Bachelor of Arts: Major - undefined
Punjab University
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