Amber Hassarati
Albury,Nsw
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Assistant
Michael Hill Jewellers
08.2021 - Current
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Developed strong rapport with customers and created positive impression of business
- Assisted customers with prompt and polite support in-person and via telephone
- Established rapport with customers using active listening and interpersonal skills
- Researched new clients for sales team, inputting contact information into Salesforce.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences
- Developed strong rapport with customers and created positive impression of business
Receptionst
Carbine Chemicals
02.2014 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Beauty Therapist
Luxe A Salon
05.2011 - 05.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Waitress, Bar Tender
Commercial Club
02.2000 - 02.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink and food orders.
Education
Completed Year 10 -
Murray High School
Lavington, NSW2000
Skills
- Meeting Sales Goals
- Meeting KPIs
- Engaging with Diverse Customers
- Inside and Outside Sales
- Microsoft Windows
- Sales Expertise
- High-Volume Environments
- Selling Skills
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Organization and Time Management
Certification
- Diploma of Beauty Therapy
Albury Tafe 2010
- Diploma of Dermal Science 2012
AACDS
Referees
Michelle Feltwell
Michael Hill Manager
0412797461
Mel Carmody
Carbine Chemicals
0439570681
Timeline
Sales Assistant
Michael Hill Jewellers
08.2021 - Current
Receptionst
Carbine Chemicals
02.2014 - 10.2021
Beauty Therapist
Luxe A Salon
05.2011 - 05.2014
Waitress, Bar Tender
Commercial Club
02.2000 - 02.2014
Completed Year 10 -
Murray High School
- Diploma of Beauty Therapy
Albury Tafe 2010
- Diploma of Dermal Science 2012
AACDS
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