Amber Johnson
Tonsley,South Australia
Summary
Passionate and results-oriented professional with extensive experience supporting youth and adults in immigration detention settings. Skilled in mentoring and empowering young individuals, managing stakeholder relationships, and driving community engagement through effective social media marketing. Adept at facilitating development projects, coordinating activities, and leveraging networks to enhance participation and impact. Experienced in effectively working with individuals from various cultures, demonstrating exceptional customer service, problem-solving, and organizational skills. Success in liaising with stakeholders and developing new business opportunities. Skilled in navigating complex situations with efficiency and professionalism. Adaptable and results-oriented with a proven track record. Confident in bringing dedication, versatility, and cultural understanding to new challenges.
Overview
2
2
years of professional experience
Work History
Facility Operations Manager
Serco Immigration Services
05.2022 - Current
- Policy Implementation: Oversee the implementation of immigration policies and procedures, ensuring compliance with relevant laws and regulations.
- Team Leadership: Lead and manage a team of immigration professionals, providing guidance, training, and support to ensure efficient and effective operations.
- Case Management: Supervise the processing of immigration cases, including visa applications, work permits, and residency applications, ensuring accuracy and adherence to timelines.
- Legal Compliance: Stay updated on changes in immigration laws and regulations, ensuring the organization's practices align with current legal requirements.
- Stakeholder Liaison: Build and maintain relationships with government agencies, legal professionals, and other stakeholders involved in immigration processes.
- Developed strong relationships: with vendors, negotiating favourable contracts for goods and services.
- Reduced operational costs: through effective resource management and strategic planning.
- Increased overall facility safety: with thorough risk assessments and implementation of corrective measures.
- Managed Security: access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Client Communication: Communicate with clients to gather necessary documentation, provide updates on the status of their immigration cases, and address any concerns or inquiries.
- Quality Assurance: Implement quality control measures to ensure the accuracy and completeness of immigration documents and applications.
- Training and Development: Conduct training sessions for staff on new immigration policies, procedures, and best practices to enhance team knowledge and performance.
- Risk Assessment: Identify potential risks in immigration processes and develop strategies to mitigate risks, ensuring compliance and minimizing legal issues..
- Report Generation: Prepare and analyse reports on immigration case status, processing times, and other relevant metrics for management and regulatory purposes.
- Emergency Response: Develop and implement contingency plans for handling emergency situations or unexpected changes in immigration regulations.
- Detainee care and support: Providing compassionate care to detain
Owner
K9MOB
01.2024 - Current
- Business Development: Identify and pursue opportunities for business growth, expansion, and diversification, including market analysis and entry strategies.
- Managing Finances: Responsible for managing all aspects of the company's finances, including budgeting and ensuring long-term fiscal well-being.
- Risk Management: Assess and manage risks associated with business operations, industry changes, and external factors that may impact the business.
- Customer Relations: Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and loyalty.
- Strategic Leadership: Develop and implement the overall strategic vision and direction for the business, aligning it with long-term goals and objectives.
- Marketing: Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded: product offerings by researching market trends and identifying potential growth opportunities.
Marketing Manager
Lets Go Fishing/ How's Ya Tackle
09.2022 - Current
- Developing; Implement comprehensive marketing strategies to promote products or services, aligning with overall business objectives.
- Research: Conduct market research to identify trends, customer preferences, and competitive landscape, providing insights for effective decision-making.
- Planning: Plan and execute digital marketing campaigns, including social media, email marketing, and online advertising, to enhance brand visibility and generate leads.
- Crisis Management: Skilled in managing and mitigating social media crises, handling negative feedback, and turning challenges into opportunities for brand advocacy.
- Strategy & Tactics: Stay abreast of industry trends, emerging technologies, and marketing innovations to incorporate into strategies and tactics.
- Content Creation: Skilled in creating compelling and visually appealing content across various social media platforms, including text, images, videos, and infographics.
- Cross-functional Collaboration: Strong collaboration skills with the ability to work closely with cross-functional teams including marketing, sales, and creative departments to ensure cohesive brand messaging and integrated campaigns.
Education
Certificate III Correctional Services -
Asset College
01.2022
Certificate III Immigration Detention Services -
Asset College
01.2022
CHC52015 Diploma of Community Services -
Adelaide
04.2024
2 Years Studying Criminology Psychology Deferred -
Flinders University
Adelaide, SA01.2019
Working With Children Check Department of Human Services -
Department Of Human Services
SAPolice Check (National Police Certificate) -
Adelaide
HLTAID009 First Aid -
Adelaide
01.2024
HLTAID012 Provide First Aid In An Education And Care Setting -
Adelaide
01.2024
Health & Safety Representative -
Adelaide
01.2023
Resp-Fit Fit Tester -
Adelaide
Skills
- Friendly and reliable
- Exceptional customer service skills
- Compassionate and people orientated
- Cultural Diversity & International Relations
- Problem-solving abilities
- Well organized and thorough
- Team Player and knowledge seeker
- Hospitality Experience
- Good interpersonal and Communication Skills
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Marketing
- Staff Management
- Financial Management
- Business Development
- Business launch
- Business Administration
- Business marketing
- Consulting
- Negotiation
- Sales Leadership
- Product branding
- Administrative Oversight
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Street
5/5 Birch Crescent, Tonsley 5042
References
- Julie Coles, Owner, Lets go fishing, 0418821192
- Ryan Sparrow, Transport & Escort Manager, Serco Immigration, 0419855578
- Vlassios Fragoulis, Employee, Serco Immigration, 0419855578
Timeline
Owner
K9MOB
01.2024 - Current
Marketing Manager
Lets Go Fishing/ How's Ya Tackle
09.2022 - Current
Facility Operations Manager
Serco Immigration Services
05.2022 - Current
Certificate III Correctional Services -
Asset College
Certificate III Immigration Detention Services -
Asset College
CHC52015 Diploma of Community Services -
Adelaide
2 Years Studying Criminology Psychology Deferred -
Flinders University
Working With Children Check Department of Human Services -
Department Of Human Services
Police Check (National Police Certificate) -
Adelaide
HLTAID009 First Aid -
Adelaide
HLTAID012 Provide First Aid In An Education And Care Setting -
Adelaide
Health & Safety Representative -
Adelaide
Resp-Fit Fit Tester -
Adelaide
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