Amber-Leigh SANDERS
Ropes Crossing,NSW
Summary
Proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness at St Marys Rugby League Club. Skilled in cash handling and human relations, consistently delivering personalized service and operational excellence. Demonstrated ability to improve guest experience through meticulous attention to detail and active listening. A creative and enthusiastic learner, looking to branch out into putting more creative endeavours into work. Wanting to expand knowledge in baking and start a career.
Overview
7
7
years of professional experience
Work History
Operational Employee
St Marys Rugby League Club
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly area for an enjoyable guest experience.
- Gaming and Drink service - creating an enjoyable and entertaining experience
- Operated cash register and received cash or credit card payment from customer to procure and record transactions.
- Practiced strong sanitation habits to comply with workplace health and safety procedures.
- Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
Crew
Mcdonalds
01.2018 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Certificate II in Baking - Baking And Pastry Arts
Tafe
Kingswood, NSW10.2024
High School Diploma -
Chifley College Senior Campus
Mount Druitt, NSW11.2017
Skills
- Human relations
- Food safety knowledge
- Cleaning and sanitizing
- First Aid Training
- Customer Service
- Cash Handling
- Attention to Detail
- Active Listening
Timeline
Operational Employee
St Marys Rugby League Club
09.2022 - Current
Crew
Mcdonalds
01.2018 - 04.2022
Certificate II in Baking - Baking And Pastry Arts
Tafe
High School Diploma -
Chifley College Senior Campus
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