Hi, I’m
Amber Rexhina Ortega
Balgowlah Heights,NSW
Summary
With 4 years of professional customer service knowledge and driven by a results-focused approach, I honed my leadership and property valuation expertise at Etch Real Estate Pty Ltd. Excelling in high-pressure situations, I've demonstrated professionalism, ethical standards, and a knack for fostering team collaboration. My background includes significant achievements in enhancing client relationships and knowledge of sales and marketing, underpinned by a deep understanding of social trends and desires. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Exceling in calendar management, scheduling, data entry and database administration. Organized and proactive ensuring accomplishments of business goals. I have an expansive knowledge of sports, specifically basketball, therefore, I attain a broad range of communicative skills with clients and can adhere to a variety of individuals. With a passion for fashion, style and design I am enthusiastic and extremely eager to learn.
Overview
5
years of professional experience
Work History
Etch Real Estate Pty Ltd
Real Estate Receptionist
01.2022 - Current
Job overview
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Developed strong working knowledge of local real estate market trends by staying current with industry news and updates.
- Continually advanced personal knowledge of the industry and related software programs, ensuring proficiency in all aspects of the role as a Real Estate Receptionist.
- Collaborated with real estate agents to coordinate property showings, resulting in a seamless process for both buyers and sellers.
- Managed social media accounts for real estate agency to increase brand exposure among potential buyers and sellers.
- Fostered strong relationships with clients, ensuring repeat business through personalized attention and excellent service.
- Conducted thorough property research by utilizing multiple real estate databases to provide accurate information for clients.
- Provided exceptional support during high-pressure times within the office by remaining calm under pressure while multitasking efficiently.
- Streamlined office operations for increased efficiency with proficient handling of client inquiries and scheduling appointments.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors apositive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor logs for entering and leaving the facility for security purposes.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Etch Real Estate Pty Ltd
Real Estate Sales Assistant
01.2020 - Current
Job overview
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
- Developed and maintained a list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Assisted in boosting online presence via regular updates on social media platforms showcasing new listings or recent sales success stories.
- Improved market research quality with a thorough analysis of comparable properties and neighborhood trends.
- Enhanced communication between agents and clients through prompt relay of messages and information.
- Streamlined office operations by organizing and maintaining real estate files, contracts, and documents.
- Maintained up-to-date knowledge of local real estate market conditions to better assist clients with their needs.
- Contributed to increased sales volume by assisting in the creation of persuasive marketing materials for property listings.
- Assisted clients in home staging and overall preparation for the real estate sales process.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Improved client experience with timely follow-ups on leads, showing feedback, and transaction updates.
- Assisted in increasing agent productivity by managing calendars, scheduling appointments, and handling administrative tasks.
- Increased client satisfaction by providing exceptional customer service and efficiently addressing inquiries.
- Minimized delays in transaction processing by promptly obtaining required documentation from various parties involved in the sale process.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in opening properties, showing buyers through, and presenting it to the best of its form.
- Constant communications and customer service are required to ensure the agency is presented as approachable and knowledgeable.
Northern Suburbs Basketball Association
Basketball Coach
02.2020 - 12.2022
Job overview
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-court.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Coached children from ages 7-14. requiring patience and enthusiasm in presenting myself responsibly.
- Acted as positive role model for team participants and in community.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
- Mentored assistant coaches in their professional growth, sharing best practices in coaching techniques.
- Collaborated with assistant coaches and staff to develop comprehensive game plans, maximizing team potential.
- Offered constructive feedback to clients to help reach goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Communicating with parents and the needs of each individual to ensure a supportive environment.
FIBA Kosovo National Team
Professional Basketball Player
12.2023 - Current
Job overview
- U18s and U20s FIBA Kosovo National Women's Basketball Team.
- Reported to practice at established times and arrived ready to contribute.
- Collaborated with coaching staff to identify areas of improvement, setting personal goals and achieving them through dedicated practice sessions.
- Adhered to dietary and exercise requirements outlined by team leadership.
- Adapted quickly to new coaching systems or philosophies when required, ensuring seamless integration into updated gameplay approaches.
- Maintained peak physical condition by following rigorous fitness routines tailored to specific performance requirements.
- Excelled in clutch situations under pressure, securing crucial points that contributed to overall game success.
- Invested in continuous learning opportunities, attending workshops or seeking mentorship to further enhance skill sets and overall understanding of the game.
- Contributed to championship victories through strong leadership and teamwork.
- Championed sportsmanship values both on and off the court, earning respect from teammates, opponents, coaches, and officials alike.
- Knowledge on team communication and encouragement to maximise success.
Education
Wenona School , North Sydney, NSW
High School Diploma
09.2024
Skills
- Professionalism and Ethics
- Sales strategy development and knowledge
- Teamwork and Collaboration
- Client Relationship Building
- Phone and Email Etiquette
- Reliability
- Verbal and written communication
- Strong organizational skills
Accomplishments
- Kosovo National Basketball Team FIBA - u18's & u20s
- NBL1 Basketball Team - 2024-current (Comets Basketball Association)
- Youth League Basketball Team - 2024-current (Comets Basketball Association)
- u18s Northern Suburbs Basketball Association Team Captain 2021-2023
- Wenona School Team Division1 Team Captain - 2023-2024 /current
- NSW CIS Basketball Team - 2022-2024
- IGSA Basketball Team - 2022-2024
- DAP NSW & SPP NSW Team - 2022
Additional Information
- I am a talented artist - exceeding in hyper realism in graphite pencil portraiture.
- I have a desire to learn more about the fashion industry. I am talented in designing - high end and formal women's clothing.
- I have a strong eye for marketing and design to promote an industry's performance and attraction.
- I am immensely knowledgeable in customer service and assistance.
Timeline
Professional Basketball Player
FIBA Kosovo National Team
12.2023 - Current
Real Estate Receptionist
Etch Real Estate Pty Ltd
01.2022 - Current
Basketball Coach
Northern Suburbs Basketball Association
02.2020 - 12.2022
Real Estate Sales Assistant
Etch Real Estate Pty Ltd
01.2020 - Current
Wenona School
High School Diploma
Age
17 years old
Born 2/11/2006
Similar Profiles
Blanche SpeldewindeBlanche Speldewinde
Senior Bookeeper at Real Estate Analytics Pty LtdSenior Bookeeper at Real Estate Analytics Pty Ltd
Melanie RobertsMelanie Roberts
Assistant at Sarah Wright Real Estate PTY LTDAssistant at Sarah Wright Real Estate PTY LTD
Praveen InguruwattaPraveen Inguruwatta
Concierge at Salvo Real Estate Pty LtdConcierge at Salvo Real Estate Pty Ltd