Summary
Overview
Work History
Education
Skills
Personal Attribute
Timeline
Generic

Praveen Inguruwatta

Bulleen,VIC

Summary

A highly disciplined, result-driven individual with a positive “Can do” attitude. Seeking an opportunity to further develop business and technical skills in order to establish a long-term career by providing value and helping to achieve company goals.

Overview

8
8
years of professional experience

Work History

Concierge

Salvo Real Estate Pty Ltd
04.2019 - Current
  • Coordinate with Body Corporate and Owners Corporation for building maintenance and resolve building issues
  • Facilitated open communication between management and tenants, resolving disputes fairly and efficiently
  • Maintained accurate records, documentation, and reports related to property management, contributing to efficient administrative processes.
  • Manage approximately 30 - 40 incoming/outgoing calls, emails in a polite and professional manner using standard phraseology
  • Create rosters for the team that ensure adequate coverage during all shifts and provide feedback for team members
  • Making sure the organization standards are met through appearance, performance and service-oriented
  • Ensuring building's rules and regulations are enforced, conduct daily building security checking and monitor activities through surveillance cameras

Concierge

Excel Building Management
07.2021 - 12.2021
  • Providing all residents and guests with exceptional front desk services
  • Assisting the Building Manager issues related to By Laws, resident car park, reporting, keys auditing
  • Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surroundings
  • Database maintenance, receiving and answering emails, telephone, and security intercom enquiries
  • Distributing and securing all resident keys, security devices and parcels or dry cleaning
  • Internal and External Patrolling
  • Completing Incident Reports when necessary and responding to emergencies
  • Ensuring entry and lifts are tidy and presentable.

IT Help Desk Engineer, Intern

Neptune Managed Services
12.2019 - 03.2020
  • Provide technical assistance and support for incoming queries and issues related to computer systems,software, and hardware
  • Respond to queries either in person or over the phone
  • Respond to email messages for customers seeking help
  • Walk customer through the problem-solving process
  • Install, modify, and repair computer hardware and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with customers to ensure issues have been resolved

Caretaker

CITI Property Management Services
03.2016 - 04.2019
  • Maintaining building operations and ensuring organization standards are met
  • Assist residents at the first response in emergency situations and provide them with suitable solutions
  • Respond to residents/visitor comments, complaints and requests to appropriate departments
  • Manage facility parking and general movements throughout the building for outside contractors as well as prospective tenants
  • Managing maintenance requests and handling incoming/outgoing calls for the building.

Education

Advanced Diploma in Project Management - Project Management

Greenwich College
Melbourne, VIC
2022

Bachelor of Information Technology - Software Design And Development

Charles Sturt University
Melbourne, VIC
2018

Advanced Diploma - Information Technology

Sri Lanka Institute of Information Technology
Sri Lanka
2015

Skills

    • Exceptional communication
    • Conflict Resolution
    • Effective decision-making
    • Tech-savvy abilities
    • Detail-oriented approach
    • Effective problem-solving
      • Proactive attitude
      • Emergency Response
      • Facility Operations
      • Customer Service and Support
      • HVAC Maintenance
      • Staff Supervision

Personal Attribute

Disciplined Maintaining a steadfast approach to accomplishing tasks in the correct manner without making excuses. I've cultivated this mindset over the years by immersing myself in personal development podcasts and books.

Go the extra mile – I consistently aim to surpass expectations and deliver more than expected with enthusiasm. Whether it's for customers, colleagues, or the company, I strive to exceed anticipated outcomes.

Accept responsibility – I take complete ownership of my actions and performance. When faced with a task or identifying an issue, I take charge and commit to seeing it through to completion.

Always be learning – I prioritise ongoing personal growth, understanding its direct correlation with both personal and company performance. I dedicate myself to improvement daily, ensuring I never become the weak link in the team, understanding that individual progress contributes to overall success.

Take initiative – I am self-driven, constantly seeking ways to propel myself forward. Rather than waiting for instructions, I anticipate needs and proactively contribute without requiring constant guidance.

Timeline

Concierge

Excel Building Management
07.2021 - 12.2021

IT Help Desk Engineer, Intern

Neptune Managed Services
12.2019 - 03.2020

Concierge

Salvo Real Estate Pty Ltd
04.2019 - Current

Caretaker

CITI Property Management Services
03.2016 - 04.2019

Advanced Diploma in Project Management - Project Management

Greenwich College

Bachelor of Information Technology - Software Design And Development

Charles Sturt University

Advanced Diploma - Information Technology

Sri Lanka Institute of Information Technology
Praveen Inguruwatta