Amelia Aicken
Wollongong,NSW
Summary
Driven leader with a track record of enhancing team efficiency and patient well-being at Home Instead. Excelled in staff management and complex problem-solving, boosting operational efficiency. Skilled in fostering teamwork and collaboration, ensuring high-quality care and support. Demonstrated ability to meet organizational goals through effective task delegation and feedback delivery.
Overview
8
8
years of professional experience
Work History
Online Supervisor
Woolworths
04.2016 - Current
- Established clear objectives for team members, ensuring alignment with organizational goals while fostering a culture of accountability and ownership.
- Monitored key performance indicators, identifying areas of improvement to maximize overall efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Disability Support Care Worker
Home Instead
05.2022 - 01.2023
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
Education
Bachelor of Nursing - Nursing
University of Wollongong
Wollongong, NSW11.2024
Skills
- Employee Training
- Task Delegation
- Feedback Delivery
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Priority management
- Teamwork and Collaboration
Timeline
Disability Support Care Worker
Home Instead
05.2022 - 01.2023
Online Supervisor
Woolworths
04.2016 - Current
Bachelor of Nursing - Nursing
University of Wollongong
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