Summary
Overview
Work History
Education
Skills
Timeline
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Jai Orlicki

Townsville,QLD

Summary

Dynamic leader with a proven track record at Woolworths Group, enhancing team performance and customer satisfaction through innovative training and efficient workflow organization. Excelled in staff management and scheduling, boosting team efficiency significantly. Skilled in task delegation and employee training, consistently achieving and surpassing service goals.

Overview

5
5
years of professional experience

Work History

Online Supervisor

Woolworths Group
03.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Dispatched orders within the required timeframe.
  • Trained and inducted new team members.

Online Picker

Woolworths Group
10.2023 - Current
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Loaded delivery trucks with correct paperwork and procedures.

Service Manager

Poolwerx
04.2023 - 10.2023
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Booked in and monitored projects for clients.
  • Processed work orders and invoices from companies.
  • Scheduled jobs to the appropriate technicians.
  • Ordered stock such as pool chemicals or equipment when a sale was made.

Pool Technician

Poolwerx
07.2021 - 04.2023
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Vacuumed, brushed and leaf raked pool to remove dirt, debris and contaminants at bottom of pool.
  • Installed/replaced pool equipment.
  • Notify clients of what I conducted throughout the service, and if any issues, provided solutions.

Retail Worker

Poolwerx
10.2019 - 04.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Trained junior staff when required.

Education

Business

William Ross State High School
Annandale, QLD

Bachelor of Commerce - Financial Management And Accounting

James Cook University
Townsville, QLD
04.2025

Skills

  • Task Delegation
  • Employee Training
  • Schedule development
  • Staff Management
  • Estimating and Quoting
  • Shift Scheduling
  • Proficient in NetSuite

Timeline

Online Supervisor

Woolworths Group
03.2024 - Current

Online Picker

Woolworths Group
10.2023 - Current

Service Manager

Poolwerx
04.2023 - 10.2023

Pool Technician

Poolwerx
07.2021 - 04.2023

Retail Worker

Poolwerx
10.2019 - 04.2023

Business

William Ross State High School

Bachelor of Commerce - Financial Management And Accounting

James Cook University

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Jai Orlicki