Amelia Ardern
Surry Hills,NSW
Summary
Dedicated and customer-centric professional with a strong foundation in Corporate Social Responsibility and Sustainability, complemented by hands-on experience in customer service, research, and team leadership. Adept at managing diverse challenges, from resolving customer disputes to conducting ESG market research and facilitating key partnerships. Passionate about driving innovative and sustainable solutions in business while prioritising people and creating meaningful impact.
Overview
10
10
years of professional experience
Work History
Customer Service
ASTIA
07.2024 - Current
- Managing and facilitating the recovery of overdue payments.
- Communicated with customers through a high volume of inbound/outbound calls and carried out administrative duties.
- Managed customer accounts using Pathfinder software, ensuring they are accurate and up to date with documentation and details of communication.
- Exceeded weekly targets, earning recognition as a top performer within the team and recognition from customers.
- Collaborated with management and different departments to effectively resolve problems.
- Managed high-stress situations effectively yet with empathy.
- Enhanced customer loyalty and company reputation by leveragingknowledge and offering personalised solutions.
- Actively listened to customer feedback and distributed actionableimprovements to different departments.
Supervisor
The Sussex Hotel
11.2023 - 05.2024
- Handled tasks simultaneously and resolved conflicts calmly and proactively.
- Researched emerging trends to develop creative menus and promotional offers.
- Tracked customers behaviour's and sales.
- Worked efficiently under pressure in a popular establishment to support customer needs and build relationships with locals and tourists..
- Managed supply orders and inventory.
ESG Researcher
EthicsAnswer
11.2022 - 11.2023
- Conducted market research to ensure our developing product was a market fit.
- Delivered prompt and precise customer service and administrative support via Zoom and email in an approachable manner to build customer relations and promote sales,
- Gathered intel for outreach emails, organised and validated the data.
- Conducted discovery calls with clients to create and maintain relationships, developing the company’s client base and providing users for early adopter programme, strengthening the LLM.
- Consulting the Heads of Sustainability at multiple conglomerates.
- Onboarding Deloitte onto our early adopter’s programme
Bartender
The Dog in Peover
07.2020 - 10.2023
- Greeting and taking care of customers.
- Provided coaching and mentoring for new hires, ensuring consistent level of service across team.
- Cash handling.
Waitress
The Yellow Broom Restaurant
01.2017 - 01.2019
- Hostess – tasked with greeting and taking care of customers.
Assistant
BOA Hairdressers
01.2015 - 01.2016
Education
MSc - Management -Corporate Social Responsibility And Sustainability
University of Bristol
09.2023
BA Ancient History - 2.1 Honors
University of Exeter
06.2022
A-levels - English Literature, History, Psychology
Sir John Deane’s Sixth Form College
06.2019
GCSE’s -
Holmes Chapel Comprehensive School
06.2017
Skills
- Microsoft Powerpoint
- Microsoft Excel
- Keen attention to detail and error
- Data entry and management
- Multitasking Abilities
- Communication
- CRM Software
- Customer Engagement
- Customer Retention
- Teamwork and Collaboration
- Inbound/outbound call and email management
Volunteer and Achievements
- Bristol Plus Award – an extracurricular award that centred around sustainability and how the university could use their resources to better the local community and environment.
- Running the London Landmarks ½ marathon in aid of Alzheimer’s.
- Assisting the organisation of a charity ball.
Timeline
Customer Service
ASTIA
07.2024 - Current
Supervisor
The Sussex Hotel
11.2023 - 05.2024
ESG Researcher
EthicsAnswer
11.2022 - 11.2023
Bartender
The Dog in Peover
07.2020 - 10.2023
Waitress
The Yellow Broom Restaurant
01.2017 - 01.2019
Assistant
BOA Hairdressers
01.2015 - 01.2016
MSc - Management -Corporate Social Responsibility And Sustainability
University of Bristol
BA Ancient History - 2.1 Honors
University of Exeter
A-levels - English Literature, History, Psychology
Sir John Deane’s Sixth Form College
GCSE’s -
Holmes Chapel Comprehensive School
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