Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Custom
Timeline
Generic

Amelia Findlay

Australia

Summary

Motivated and energetic customer service team member and supervisor willing to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Looking for a team centered environment to further develop skills

Overview

5
5
years of professional experience
1
1
Certification

Work History

KFC Shift Supervisor

Southern Restaurants
03.2019 - 09.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency, productivity and hitting targets.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Cross-trained existing employees to maximize team agility and performance.

Waitress

Paradiso
09.2023 - 02.2024
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.

Spotlight Team Member

Spotlight
02.2023 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Housekeeper

Whitsunday Terrace Resort
09.2023 - 01.2024
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Adhered to professional house cleaning checklist.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Education

Diploma of Auslan - Auslan

Melbourne Polytechnic
Prahran, VIC
06.2023

Victorian Certificate of Education (VCE) -

Forest Hill College
10.2021

Skills

  • Shift Leadership
  • Building Relationships
  • Verbal and Written Communication abilities
  • Team productivity
  • Time Management
  • Mentoring

Accomplishments

  • School Captain
  • KFC Shift supervisor

Certification

  • Diploma in Auslan
  • Queensland Responsible Service of Alcohol
  • Certificate 3 in Sport and Recreation
  • Certificate 2 in Community Services
  • Certified KFC manager
  • First Aid Certificate
  • C Badge certified netball umpire

Custom

Elena Stefanakos-

KFC restaurant manager 

0468 920 670


Liz-

Umpire coordinator 

0400 822 707


Aidan-

Restaurant manager

0421 920 938

Timeline

Waitress

Paradiso
09.2023 - 02.2024

Housekeeper

Whitsunday Terrace Resort
09.2023 - 01.2024

Spotlight Team Member

Spotlight
02.2023 - 06.2023

KFC Shift Supervisor

Southern Restaurants
03.2019 - 09.2023

Diploma of Auslan - Auslan

Melbourne Polytechnic

Victorian Certificate of Education (VCE) -

Forest Hill College

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Amelia Findlay