Larissa Pike
Chapman Bore,SA
Summary
Proven leader and adept problem-solver with extensive experience at KFC, where I honed skills in staff management and conflict resolution. Excelling in maintaining high customer satisfaction and operational efficiency, I successfully trained employees, managed financial accuracy, and resolved customer issues, contributing to a positive and safe dining environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
KFC Shift Supervisor
KFC
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
Front of House Employee
KFC
04.2019 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Education
High School Diploma -
Murray Bridge High School
Murray Bridge, SA11-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Safety awareness
- Conflict resolution techniques
- Team leadership
- Problem-solving
Affiliations
- Mypolonga Combined Sports club - Coach 2022 under 15s - Netball Player 2011- 2022 winning many awards and premierships -Netball Captain 2019
Certification
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Timeline
KFC Shift Supervisor
KFC
01.2024 - Current
Front of House Employee
KFC
04.2019 - Current
High School Diploma -
Murray Bridge High School
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