Summary
Overview
Work History
Education
Skills
Accomplishments
travelling & watching basketball
Languages
Timeline
Generic

AMELITA ERAL

Ellenbrook,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

36
36
years of professional experience

Work History

Chairman & Transit

Accor Pty Ltd
01.2023 - Current
  • Front of the house.
  • Bar
  • Barrista

Customer Service Officer

Skystar Airport Services
08.2010 - 04.2019
  • Role involves check-in passengers, Boarding passengers, Meet and assist passengers, Service desk, Ticketing, Aerobridge, Banking, etc

Customer Service Officer

Dnata
01.1996 - 07.2010
  • Domestic and International check in agent, Service Desk, Boarding passengers, MAAS assisting passengers with special needs such as wheelchairs, Non English speaking passengers, Unaccompanied minors, & Aerobridge.

01.1988 - 01.1992

Education

Grade 12 -

Kelvin Grove High School

Degree QUT Brisbane - Business Management, Accounting

Queensland University of Technology
Brisbane, QLD
02.1988

Skills

  • Administration and Reporting
  • Reporting
  • Consulting
  • Customer Relationship Management

Accomplishments

  • Collaborated with team of 10-12 staffs in one shift
  • Supervised team of 65 staff members.
  • Achieved training through effectively helping with OHS

travelling & watching basketball

Ever since my childhood, my parents introduced travelling from one country to another being my father works for US Navy.  

I enjoy watching basketball and my favourite team is LA Lakers.

Languages

filipino
Native or Bilingual
Spanish
Elementary

Timeline

Chairman & Transit

Accor Pty Ltd
01.2023 - Current

Customer Service Officer

Skystar Airport Services
08.2010 - 04.2019

Customer Service Officer

Dnata
01.1996 - 07.2010

01.1988 - 01.1992

Grade 12 -

Kelvin Grove High School

Degree QUT Brisbane - Business Management, Accounting

Queensland University of Technology
AMELITA ERAL