AMELITA ERAL
Ellenbrook,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
36
36
years of professional experience
Work History
Chairman & Transit
Accor Pty Ltd
01.2023 - Current
- Front of the house.
- Bar
- Barrista
Customer Service Officer
Skystar Airport Services
08.2010 - 04.2019
- Role involves check-in passengers, Boarding passengers, Meet and assist passengers, Service desk, Ticketing, Aerobridge, Banking, etc
Customer Service Officer
Dnata
01.1996 - 07.2010
- Domestic and International check in agent, Service Desk, Boarding passengers, MAAS assisting passengers with special needs such as wheelchairs, Non English speaking passengers, Unaccompanied minors, & Aerobridge.
01.1988 - 01.1992
Education
Grade 12 -
Kelvin Grove High School
Degree QUT Brisbane - Business Management, Accounting
Queensland University of Technology
Brisbane, QLD02.1988
Skills
- Administration and Reporting
- Reporting
- Consulting
- Customer Relationship Management
Accomplishments
- Collaborated with team of 10-12 staffs in one shift
- Supervised team of 65 staff members.
- Achieved training through effectively helping with OHS
travelling & watching basketball
Ever since my childhood, my parents introduced travelling from one country to another being my father works for US Navy.
I enjoy watching basketball and my favourite team is LA Lakers.
Languages
filipino
Native or Bilingual
Spanish
Elementary
Timeline
Chairman & Transit
Accor Pty Ltd
01.2023 - Current
Customer Service Officer
Skystar Airport Services
08.2010 - 04.2019
Customer Service Officer
Dnata
01.1996 - 07.2010
01.1988 - 01.1992
Grade 12 -
Kelvin Grove High School
Degree QUT Brisbane - Business Management, Accounting
Queensland University of Technology