Amina Cehajic
Murrumba Downs ,QLD
Summary
Knowledgeable and dedicated Customer Service professional with extensive experience in Customer Service. Outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Organized and dependable candidate successful
at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve goals.
Seeking to re-enter the workforce with renewed focus and commitment after a two year career break as a stay at home parent. Open to Full-time, Part-time or casual opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Officer
Lite N Easy
Banyo, QLD
01.2022 - 12.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Managed between 38-45 calls each day
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Trained and coached new call centre team members on computer systems and customer service strategies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Aged Care Worker
Arcare Taigum Aged Care
Taigum
12.2016 - 02.2022
- Followed procedures regarding food safety to properly handle and preserve food.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
- Assembled and served meals according to specific dietary requirements.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Documented services and collected required data for evaluation.
- Maintained clean and well-organized environment for client happiness and safety.
- Sought out and implemented methods to improve food service and team performance.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained a clean and sanitary dining environment for residents, ensuring adherence to health and safety standards.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
Food & Beverage Attendant
Brisbane Entertainment Center
Brisbane, QLD
12.2016 - 01.2022
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Promoted a safe and enjoyable environment for guests by adhering to established safety protocols and guidelines at all times.
- Adapted quickly to changing performance schedules, maintaining flexibility and enthusiasm in all situations.
- Supported colleagues during peak periods, ensuring smooth operation of entertainment services at all times.
- Maintained a high level of professionalism and energy while serving food and beverages, ensuring customer satisfaction.
- Demonstrated excellent multitasking abilities, managing multiple responsibilities simultaneously without compromising on quality or efficiency.
- Collaborated with team members to create memorable experiences for guests.
- Upheld excellent customer service at all times, handling feedback and complaints professionally and efficiently.
Cafe Attendant
Pie Face Bakery Cafe
Brisbane, QLD
04.2016 - 07.2017
- Cashiering; Handling cash, processing EFTPOS payments using POS system.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Overnight shifts; Working late night from 10pm-6am.
- Cleaning; Maintaining a clean and sanitary work environment.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Attendant
King Kong Sales
Brisbane, QLD
07.2014 - 12.2015
- Arranged inventory items on shelves to achieve attractive display of products, transporting additional inventory from storage areas to sales floor.
- Rung up purchase orders for customers present in store, accepting cash and card payments and utilizing store POS to record and charge accurately for orders.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Education
Certificate III - Individual Support
Queensford College
Brisbane, QLDCert III - Hospitality
Tafe QLD
Brisbane, Australia12-2019
High School Diploma -
Mount Alvernia College
Kedron, QLD12-2015
Skills
Effective Customer Communication
Issue Identification and Resolution
Verbal and Written Communication
Time Management
Organizational Skills
Problem Solving
Excellent Communication
Certification
- Certificate III in Hospitality
- Food Safety & Handling Certificate
- COVID Safety Certificate
- RSA & RSG Certificate.
- Fire Safety Certificate
References
Demi Maddison- Supervisor
Lite N' Easy
Mb: 0410 302 100
Jasmine Sparreboom - Supervisor
Arcare Taigum
Mb: 0413 206 152
Carlos Napa - Work Colleague (Enrolled Nurse)
Prince Charles Hospital
Mb: 0452 208 952
Timeline
Customer Support Officer
Lite N Easy
01.2022 - 12.2022
Aged Care Worker
Arcare Taigum Aged Care
12.2016 - 02.2022
Food & Beverage Attendant
Brisbane Entertainment Center
12.2016 - 01.2022
Cafe Attendant
Pie Face Bakery Cafe
04.2016 - 07.2017
Sales Attendant
King Kong Sales
07.2014 - 12.2015
Cert III - Hospitality
Tafe QLD
Certificate III - Individual Support
Queensford College
High School Diploma -
Mount Alvernia College