Amina Cehajic
Murrumba Downs ,QLD
Summary
Knowledgeable and dedicated Customer Service professional with extensive experience in Customer Service. Outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Officer
Lite N Easy
01.2022 - 12.2022
- Provided technical support to customers via telephone and email.
- Responded promptly and professionally to customer inquiries.
- Resolved customer complaints in a timely manner.
- Followed up with customers after initial contact was made to ensure satisfaction.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account setup, ensuring seamless onboarding experiences for new clients.
- Managed high call volumes approximately 30-40 calls per day while maintaining composure and professionalism under pressure.
Food & Beverage Attendant
Brisbane Entertainment Center
12.2016 - 01.2022
- Cleaning; Maintaining a clean and sanitary work environment.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Complied with cash handling procedures to meet regional cashier variance policy.
Sales Attendant
King Kong Sales
07.2015 - 12.2016
- Communicated with other retail locations within company family to locate inventory unavailable at current location for delivery to other stores or reservation for pick-up.
- Developed key customer relationships to increase sales.
- Arranged inventory items on shelves to achieve attractive display of products, transporting additional inventory from storage areas to sales floor.
- Rung up purchase orders for customers present in store, accepting cash and card payments and utilizing store POS to record and charge accurately for orders.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Cafe Attendant
Pie Face Bakery Cafe
04.2014 - 07.2015
- Cashiering; Handling cash, processing EFTPOS payments using POS system.
- Customer Service; Assisted in building a loyal customer base by outstanding friendliness and great coffee.
- Operated POS system to process bakery sales transactions.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Overnight shifts; Working late night from 10pm-6am.
- Cleaning; Maintaining a clean and sanitary work environment.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Cert III - Hospitality
Tafe QLD
Brisbane, Australia12-2019
High School Diploma -
Mount Alvernia College
Kedron, QLD12-2015
Skills
- Effective Customer Communication
- Issue Identification and Resolution
- Verbal and Written Communication
- Time Management
- Organizational Skills
- Problem Solving
- Excellent Communication
Certification
- Certificate III in Hospitality
- Food Safety & Handling Certificate
- COVID Safety Certificate
- RSA & RSG Certificate.
- Fire Safety Certificate
Timeline
Customer Support Officer
Lite N Easy
01.2022 - 12.2022
Food & Beverage Attendant
Brisbane Entertainment Center
12.2016 - 01.2022
Sales Attendant
King Kong Sales
07.2015 - 12.2016
Cafe Attendant
Pie Face Bakery Cafe
04.2014 - 07.2015
- Certificate III in Hospitality
- Food Safety & Handling Certificate
- COVID Safety Certificate
- RSA & RSG Certificate.
- Fire Safety Certificate
Cert III - Hospitality
Tafe QLD
High School Diploma -
Mount Alvernia College
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