Amna Haroon
Sydney,Australia
Summary
HTML building | Photoshop Illustrations | Sales Marketing | Consultant | Visual Merchandiser | Trend Forecaster | Customer Sales Representative | Brand and Image Development | Marketing Consultant | Social Media Designer
Overview
11
11
years of professional experience
Work History
Senior novated lease consultant
Smartsalary
03.2019 - Current
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
- Follow company communications guidelines and procedures under minimal supervision
- Recommend improvements to processes for improved company efficiency
- Handle an average of 30-80 calls per day
Customer Service Executive
PRODOCOM
02.2018 - 02.2019
- HTML building
- Proactively engage with the business to consistently improve our processes, to excel at servicing our consumers
- Answering customer telephone calls regarding existing accounts
- Making requested policy and account changes
- Responding to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Counseling customers on options for service and coverage
- Upgrade service and offer additional service packages or options
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
Assistant Marketing Manager
POSHAAQ
01.2018 - 04.2018
- Handled the company's online presence - regularly updated the company's website and various social media accounts
- Monitored ongoing marketing campaigns
- Prepared presentations for prospective clients
Sales Associate
Florsheim Australia Pty Ltd
11.2017 - 02.2018
- Product Knowledge
- Order Processing
- Managing sell up products by focusing on customers' past purchases
- Resolving 90% of customer complaints with one telephone conversation
- Calculating prices
- Understanding and writing memos and contact letters
- Analyzing Market trends and and recommend solutions
- Entering data into data software
Designer/Visual Merchandier
Service Sales Corporation (Pvt.) Limited
07.2015 - 07.2017
- Managing 55 outlets across the county
- Lead designer for the annual 2016 spring collection
- Effectively driving brand awareness through new design implementation and social media managing
Social Media and Design Intern
CLICK FOOTWEAR, INC.
03.2016 - 08.2016
- Assess social media marketing strategies to determine rate of return
- Ensure placement in social content Web sites such as Digg, StumbleUpon, etc
- Build a strong base of the brand on social media
Footwear Designer (Intern)
Unze London
06.2014 - 07.2014
- Develop and manage footwear design and accessories design for Milan Accessories show 2015
- Effectively driving brand awareness, engagement and traffic to social media pages
- Achieve a strong, visible social media presence and develop concepts with viral potential
- Continuously monitor online public relations and ensure the success of client programs
- Keep up with all the trends and make a mood board for each design/trend
Education
Adult continuing Education - Graphic Design
School of the Art Institute of Chicago
01.2016
Bachelor's degree - Leather Accessories and Footwear Design
Pakistan Institute of Fashion and Design
01.2015
Skills
- Brand Development
- Business-to-Business (B2B)
- Luxury Brand Marketing
- Customer service
- Clear communication
- Lease agreements
- Telephone and email etiquette
- Creative problem solving
- Customer service expertise
- Leasing terms and specifications
- Application processing
Summary
HTML building, Photoshop Illustrations, Sales Marketing, Consultant, Visual Merchandiser, Trend Forecaster, Customer Sales Representative, Brand and Image Development, Marketing Consultant, Social Media Designer, True
Timeline
Senior novated lease consultant
Smartsalary
03.2019 - Current
Customer Service Executive
PRODOCOM
02.2018 - 02.2019
Assistant Marketing Manager
POSHAAQ
01.2018 - 04.2018
Sales Associate
Florsheim Australia Pty Ltd
11.2017 - 02.2018
Social Media and Design Intern
CLICK FOOTWEAR, INC.
03.2016 - 08.2016
Designer/Visual Merchandier
Service Sales Corporation (Pvt.) Limited
07.2015 - 07.2017
Footwear Designer (Intern)
Unze London
06.2014 - 07.2014
Bachelor's degree - Leather Accessories and Footwear Design
Pakistan Institute of Fashion and Design
Adult continuing Education - Graphic Design
School of the Art Institute of Chicago