Amy Bridges
Wynnum
Summary
Dynamic hospitality professional with proven expertise in food safety and customer service, honed at McDonald's. Excelled in fast-paced environments, mastering POS system operation and fostering team collaboration. Recognized for elevating guest satisfaction through exceptional conflict resolution and beverage crafting skills, with a track record of training staff to uphold service excellence.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
McDonald's
09.2021 - Current
- Performed general cleaning by sweeping and mopping floors, sanitizing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Acquired skills in crafting various coffee beverages, maintaining consistent quality and taste.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Managed cash handling through a register with precision and attention to detail.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Thrived in a fast-paced, high-stress work environment.
- Trained new staff members on proper customer service and hospitality policies.
- Developed and maintained positive relationships with guests for satisfaction.
Education
No Degree - Wildlife Conservation
Redlands College
Wellington Point, QLD11-2024
Skills
- Food, drink and dessert preparation
- Cleaning and sanitizing
- Supply restocking
- Upselling strategies
- Guest relations
- Food safety
- Customer service
- Time management
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Hospitality services
- Excellent communication
- Cash handling
- Conflict resolution
- Staff training
- Payment processing
- POS system operation
- Creating a number of cafe beverages
Timeline
Hospitality Worker
McDonald's
09.2021 - Current
No Degree - Wildlife Conservation
Redlands College
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