Louise Williamson
Cheltenham,VIC
Summary
Passionate and approachable professional who is dependable and an effective communicator. I have an extensive background in providing a high level of customer service and administrative support.
I value relationships with people and approach client work with an open mind and treat people with kindness. Eager to contribute to improving outcomes for women and gender diverse people.
My strengths are strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success. Brings positive attitude and commitment to continuous learning and growth.
Overview
35
35
years of professional experience
Work History
Customer Service Officer
City of Kingston, Waves Leisure Centre
12.2003 - Current
- Working in the busy front reception of Waves leisure centre.
- Enhanced customer satisfaction by efficiently greeting, addressing and resolving their inquiries and concerns in a friendly manner.
- Enhanced customer satisfaction by efficiently greeting, addressing and resolving their inquiries and concerns in a friendly manner. Understanding that people have different life experiences and abilities and adapting processes to accommodate their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point conflict resolution outcomes.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, ons.
- Managing bookings, membership sales, maintaining records. Data entry, administrative support to the management team as required.
- Cash handling and reconciling
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Temporary secondments in other departments at City of KIngston:
- Customer Service department secondment. Call centre work advising on council's waste procedures, making bookings, resolving enquiries.
- Health department secondment. Administrative role supporting the Environmental Health Department during the lockdown period with update and preparation of their database ensuring its readiness to transfer to a new soft ware program. Use of Pathway program.
Retail /Retail Sales Assistant
Just Group - Portmans
01.1999 - 01.2003
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
General Retail Assistant
Woolworths
09.1990 - 01.1999
- Implemented creative visual merchandising solutions to highlight seasonal products, generating interest and increased sales.
- Efficiently performed ordering and stocktaking tasks resulting in accurate inventory counts assisting the store''s overall operational success.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and secure storage of funds.
- Increased repeat business by establishing positive rapport with customers and offering loyalty incentives.
Education
Bachelor of Science: Naturopathy
Southern School of Natural Therapies
Fitzroy, VICSuccessful Completion of Year 11 VCE Studies
Brighton Bay Secondary COllege
Brighton, VIC01-1991
Skills
- Level 2 first aid certificate
- WWCC
- Police check
- Conflict resolution training
- Customer service and administration background
- Strong written and verbal communication skills
Timeline
Customer Service Officer
City of Kingston, Waves Leisure Centre
12.2003 - Current
Retail /Retail Sales Assistant
Just Group - Portmans
01.1999 - 01.2003
General Retail Assistant
Woolworths
09.1990 - 01.1999
Bachelor of Science: Naturopathy
Southern School of Natural Therapies
Successful Completion of Year 11 VCE Studies
Brighton Bay Secondary COllege
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