Amy Dixon
Ipswich,QLD
Summary
Dynamic Functions Manager at Star Hotels with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in inventory management and staff training, I excel in fostering team performance and resolving conflicts. Committed to upholding health compliance while driving strategic initiatives that elevate service delivery and guest experiences.
Overview
9
9
years of professional experience
Work History
Functions Manager
Star Hotels
Richlands, Qld
01.2020 - 06.2021
- Supervised daily operations in hospitality settings to ensure guest satisfaction.
- Coordinated staff schedules and training sessions to optimize team performance.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Facilitated communication between departments for seamless service delivery.
- Addressed guest inquiries and resolved complaints effectively and professionally.
- Managed inventory levels and ordered supplies for efficient hotel management.
- Collaborated with marketing teams to promote hotel events and packages efficiently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
Restaurant Manager
Star Hotels
Raceview, QLD
06.2012 - 01.2020
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff to provide exceptional customer service.
- Developed and implemented staff schedules for optimal coverage.
- Enforced health and safety regulations to maintain a clean environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Conducted regular performance evaluations for team members to improve skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Established policies for cash handling procedures to maximize security measures.
Education
Certificate Ll in Hospitality
Brisbane Business & Hospitality Training
05-2015
Completed RSA & RSG
Etrainu.com
08-2014
Certificate Ll in Retail
Bridgeworks Employment & Training
QLD07-2012
Completed Year 10
Bowen State High School
QLD12-2005
Skills
- Inventory management
- Staff training
- Operational oversight
- Health compliance
- Customer satisfaction
- Service delivery
- Hospitality management
- Scheduling optimization
- Budget monitoring
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Performance evaluation
- Cross-functional team management
- Policy and procedure development
- Relationship building
- Task delegation
- Key performance indicators
- Coaching and mentoring
- Work prioritization
- Product management
- Goal setting
Timeline
Functions Manager
Star Hotels
01.2020 - 06.2021
Restaurant Manager
Star Hotels
06.2012 - 01.2020
Certificate Ll in Hospitality
Brisbane Business & Hospitality Training
Completed RSA & RSG
Etrainu.com
Certificate Ll in Retail
Bridgeworks Employment & Training
Completed Year 10
Bowen State High School