Summary
Overview
Work History
Education
Certification
Timeline
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Amy Farrugia

Watanobbi,NSW

Summary

Skilled Beauty Therapist enthusiastic about helping customers feel beautiful and confident. After many years in the industry I still have my passion and love for what I do. I pride myself on delivering exceptional customer service to every client that enters the salon and providing them with a memorable experience and addressing their main concerns where I can provide them with the knowledge for future treatment plans and home care use. I'm flexible and approachable, with strong organizational and time management skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Beauty Therapist/In Spa Trainer

Endota Spa
Terrigal, NSW
02.2017 - Current
  • Provided skin treatments, such as chemical peels, microdermabrasion,LED, Electro-Mesotherapy. All facial/body waxing, tinting, Hybrid brows. Manicures and Pedicures.Spray Tanning. Body treatments scrubs/wraps and Body Massage.
  • Conducted assessments of clients' skin conditions to develop individualized treatment plans.
  • Demonstrated proper use of equipment and products to ensure safety and client satisfaction.
  • Instructed clients on aftercare techniques for a variety of beauty treatments.
  • Developed relationships with clients through effective communication skills.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Trained new staff members on proper procedures and spa Protocols. Maintained up-to-date records of staff progress and provided regular updates to management team.
  • Ran reception desk by answering phones, scheduling appointments and processing payments.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Beauty Therapist

Beautique Medi Spa
Central Coast, NSW
06.2011 - 11.2015

Receptionist

Thomas Paul Constructions
Tuggerah, NSW
11.2008 - 06.2010

Education

Reach For Training
Gosford, NSW
06-2011

Certification

  • Diploma of beauty therapy
  • cert IV retail management
  • cert III retail supervision
  • cert II retail operations

Timeline

Senior Beauty Therapist/In Spa Trainer

Endota Spa
02.2017 - Current

Beauty Therapist

Beautique Medi Spa
06.2011 - 11.2015

Receptionist

Thomas Paul Constructions
11.2008 - 06.2010

Reach For Training
  • Diploma of beauty therapy
  • cert IV retail management
  • cert III retail supervision
  • cert II retail operations

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Amy Farrugia