Amy Gardner
Newmarket,QLD
Summary
Bubbly Receptionist Administrator who maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Keen and hardworking student who consistently strives for the opportunity of growth and development in all aspects career and life. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering three years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
World Gym
07.2022 - Current
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Cultivated and maintained strong relationships and sense of community with members.
Senior Medical Receptionist
Allsports Physiotherapy
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Handled customer inquiries and suggestions courteously and professionally.
Crew Trainer
McDonald's
02.2018 - 11.2021
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Sports Captain
The Gap State High School
09.2019 - 12.2020
- Increased community engagement for local sporting events by managing and organising events for the community
- Effectively and passionately communicated sports notices to audiences exceeding 900 individuals.
- Showed respectable leadership and responsibility through prioritizing meetings and tasks over individual downtime.
Education
Certificate III And 1V - Fitness
Australian Institute of Personal Trainers
Bowen Hills, QLD07.2024
High School Diploma -
The Gap State High School
The Gap09.2020
Skills
- Client Relations
- Customer Service
- Relationship Building
- Keen student
- Problem-solving skills
- Teamwork and Collaboration
- Content Creation
- Multitasking proficiency
Certification
Certificate 3 in Retail Operations
Undergoing Certificate 3 and 4 in fitness with a strong desire for more education within that industry
Timeline
Receptionist Administrator
World Gym
07.2022 - Current
Senior Medical Receptionist
Allsports Physiotherapy
12.2021 - Current
Sports Captain
The Gap State High School
09.2019 - 12.2020
Crew Trainer
McDonald's
02.2018 - 11.2021
Certificate III And 1V - Fitness
Australian Institute of Personal Trainers
High School Diploma -
The Gap State High School
Certificate 3 in Retail Operations
Undergoing Certificate 3 and 4 in fitness with a strong desire for more education within that industry
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