Amy Harding
Melbourne,Vic
Summary
Currently studying at La Trobe University. Looking for a part time or casual position, for social interaction, inspiration, and challenges along the way. I'm a dependable retail worker with experience in dynamic, high-stress environments. Real team player with exceptional people skills committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
4
4
years of professional experience
Work History
Call Centre Phone Operator
La Trobe University Bundoora
01.2023 - Current
- Currently working again with La Trobe University as a call centre operator with limited hours
- Responded to customer inquiries with patience and positivity.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Working in this position has significantly furthered my ability to talk with individuals over the phone, relay information efficiently but clearly, work under pressure and work independently.
Student Recruitment Officer
La Trobe University Bendigo
08.2022 - 07.2023
- Working with prospective La Trobe students who may be interested in study.
- Conducted in person, phone, or video consultations with individuals.
- Pointed students to relevant information about academic and personal support services available on campus.
- Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
- Educated students on University admissions process and scholarship requirements.
- During my employment I was also recruited to assist in ‘Open Day’ planning, primarily being curation of course PowerPoints to be shared throughout the campuses
- Assisted with other jobs including, taking records of stock/merchandise, running prospective student events, going on external school visits to promote courses.
Online Personal Shopper
Coles McIvor Rd Bendigo
01.2021 - 01.2023
- Casual employee at Coles in the online department (Click and Collect)
- Involved the picking and delivery of items to customers
- This position is extremely fast-paced, I furthered my ability to thrive and work efficiently in stressful situations
- Placed completed orders in labeled, appropriate storage pending customer pick up.
- Memorized store and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Receptionist
Strathdale Medical Centre
03.2022 - 11.2022
- Working within a team environment to support both patients and other clinic staff such as GPs and nurses
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, and postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Coles McIvor Rd Bendigo
09.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Mentor Volunteer
In2Science Program
07.2023 - Current
- In this volunteering role, I act as a mentor to year 10 science students. Ran through my university, one class session per week
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Empowered students
Education
Bachelor of Science - Major Psychology, Minor Zoology
La Trobe University
12.2024
Bachelor of Psychological Science And Criminology -
La Trobe University
-
Bendigo Senior Secondary College
Skills
- Customer Service
- Teamwork
- Organised/Punctual
- Resilient
- IT ability
- Handling money
- Great initiative
- Strong work ethic
References
Professional Reference
Rani Hogan
Domestic Student Recruitment Advisor
Manager, La Trobe University
Mobile: 0438 037 188
Personal Reference
Justine Williams
Senior Marketing and Recruitment, La Trobe University
Mobile: 0421 897 718
Email: Justine.williams@latrobe.edu.au
Timeline
Mentor Volunteer
In2Science Program
07.2023 - Current
Call Centre Phone Operator
La Trobe University Bundoora
01.2023 - Current
Student Recruitment Officer
La Trobe University Bendigo
08.2022 - 07.2023
Receptionist
Strathdale Medical Centre
03.2022 - 11.2022
Online Personal Shopper
Coles McIvor Rd Bendigo
01.2021 - 01.2023
Cashier
Coles McIvor Rd Bendigo
09.2019 - 01.2021
Bachelor of Science - Major Psychology, Minor Zoology
La Trobe University
Bachelor of Psychological Science And Criminology -
La Trobe University
-
Bendigo Senior Secondary College
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