Amy Kaur
Sydney,NSW
Summary
Polite and professional QBE representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Knowledgeable and dedicated, extensive experience in the direct Products such as: Motor , CTP, Caravan and Pleasure Craft insurance.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Operator
QBE Australia
10.2022 - Current
- Collaborated and on the frontline with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- collaborated widely across the COCE enterprise to achieve common goals, demonstrating an enterprise mindset in my decisions and actions alike
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- Contributed to a positive work environment by supporting co-workers in achieving shared goals.
- Focus on maximising efficiencies and adapting to any changes implemented in line with Modernisation
- set clear expectations and high standards for performance ; take active steps to build new knowledge and proactively share ideas and learnings to improve efficiency.
Concierge Specialist
Coco Republic
11.2021 - 09.2022
- Addressed customer inquiries with timely and professional responses via phone, email.
- completed paperwork, recognized discrepancies and promptly addressing for resolution
- actively listened to customers , handled concerns quickly and escalated major issued to supervisors
- resolved conflicts and negotiated mutually beneficial agreements between parties
Education
High School Diploma -
Colyton High School
Colyton11.2018
Skills
- Computer Proficiency
- Product and service knowledge and solutions
- Ability to work independently and as a part of a collaborative and supportive team
- self motivated professional
- strong multitasking skills
- outstanding communications skills with customer centric mindset
Timeline
Customer Service Operator
QBE Australia
10.2022 - Current
Concierge Specialist
Coco Republic
11.2021 - 09.2022
High School Diploma -
Colyton High School
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