Amy Masters
Ormeau,QLD
Summary
I have had many years of experience in the sales industry from hospitality/retail to project sales. Throughout this time I have acquired many skills as listed below which i believe has made me exceptional in the field of customer service and providing quality experiences for all my customers/clients. I strive to be the best and achieve company/personal goals along the way.
Overview
4
4
years of professional experience
Work History
Project Estimator
Harvey Norman Commercial
02.2024 - Current
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
- Reduced discrepancies in project estimates by collaborating closely with architects, engineers, and clients.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
Waiting Staff Member
Shearers Arms Tavern
10.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Played an integral role in achieving high health inspection scores by adhering to strict sanitation guidelines.
- Effectively handled customer complaints, addressing concerns and finding satisfactory solutions.
- Streamlined the ordering process with clear communication between waiting staff and kitchen personnel.
- Contributed to team success by consistently meeting or exceeding sales targets on upselling items such as appetizers, desserts, and beverages.
- Ensured guest satisfaction by quickly addressing any special requests or dietary restrictions in their meal orders.
- Exemplified outstanding teamwork by assisting colleagues when needed with tasks such as bussing tables or running food orders.
- Efficiently managed reservation bookings, accommodating both walk-in guests and large parties while minimizing wait times.
- Supported successful events at the restaurant such as weddings, corporate functions, or private parties by executing seamless service alongside fellow team members.
- Increased repeat clientele by building rapport with guests through friendly and engaging conversation.
Retail Sales Worker
Dreamworld
09.2021 - 10.2022
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Greeted customers and helped with product questions, selections, and purchases.
Crew Member
McDonald's
12.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Certificate III - Beauty Services
TAFE QLD
QLD07-2023
Year 11 -
Ormeau Woods State High School
QLD11-2022
Skills
- Cost estimation
- Cost control
- Budget development
- Vendor relationships
- Quantity take-offs
- Project coordination
- Stock management
- Sales expertise
- Complex Problem-solving
- Opening and closing procedures
- Sales target achievement
- Strong communication and interpersonal skills
- Attention to detail
Timeline
Project Estimator
Harvey Norman Commercial
02.2024 - Current
Waiting Staff Member
Shearers Arms Tavern
10.2022 - 02.2024
Retail Sales Worker
Dreamworld
09.2021 - 10.2022
Crew Member
McDonald's
12.2020 - 09.2021
Certificate III - Beauty Services
TAFE QLD
Year 11 -
Ormeau Woods State High School
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