AMY MULLEN SMYTH
Gold Coast,QLD
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Travelled through QLD, VIC and NSW. Passionate about working in the Australian outback where there is a closer relationship with clientele. Previously held all-rounder position including bartending duties, barista, kitchen hand and housekeeping.
Overview
1
1
year of professional experience
Work History
Bartender and Gaming Attendant
Surfers Paradise Beergarden
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained bar area in Gaming Room. Assisted Patrons with queries regarding pokies and Keno.
Bartender
Killarney Hotel and Motel
08.2023 - 12.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Kitchen Hand
Nindigully Pub
05.2023 - 07.2023
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Maintained clean, rubbish-free workspaces to maximize productivity and safety.
Station Hand - Cattle Station
Runnymede & Moorindoorah
05.2023 - 06.2023
- Assisting with general farm duties and maintenance, Fencing duties - mending and building of fences, Feeding and watering animals, Cleaning animal stalls, General gardening duties - mowing the lawn, racking, weeding, Homestead aid - preparing food, cleaning and running errands, Office aid - assisting with back office running of business, preparing files and invoices
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Cared for walkways, paths, and driveways leading into and out of barn areas.
- Mucked out, cleaned and sanitized animal stalls and barn area.
All-Rounder
Bollon Hotel
03.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Science - General Nursing
Trinity College Dublin
Dublin, Ireland09.2021
Skills
- RSA QLD
- RSG QLD
- White Card
- Barista course
- CPR Trained
- Liquor, beer, and wine knowledge
- Classic cocktails
- Manual Handling
Timeline
Bartender and Gaming Attendant
Surfers Paradise Beergarden
01.2024 - Current
Bartender
Killarney Hotel and Motel
08.2023 - 12.2023
Kitchen Hand
Nindigully Pub
05.2023 - 07.2023
Station Hand - Cattle Station
Runnymede & Moorindoorah
05.2023 - 06.2023
All-Rounder
Bollon Hotel
03.2023 - 05.2023
Bachelor of Science - General Nursing
Trinity College Dublin
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