Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amy Savannah

Fitzroy North

Summary

Experienced retail professional with a strong customer service focus and collaborative approach to teamwork. Proficient in sales transactions, merchandise management, and helping customers select products to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently exceeding sales targets. Demonstrates excellent interpersonal skills, building rapport and fostering positive customer relationships.

Overview

9
9
years of professional experience

Work History

Retail Sales Assistant

By Nye
05.2022 - Current
  • Company Overview: Contemporary Australian Jewellery Label
  • Delivered exceptional customer service, providing personalized styling advice and product recommendations
  • Maintained deep product knowledge of handcrafted jewellery collections, materials, and design processes
  • Processed sales transactions efficiently while handling POS systems and stock management
  • Assisted in visual merchandising and store presentation to enhance brand identity
  • Built strong relationships with customers, fostering brand loyalty and repeat business
  • Managed online inquiries, order fulfillment, and social media engagement to support brand growth

Disability Support Worker - NDIS

NDIS
01.2021 - Current
  • Specializing in Psychosocial Therapy for young queer adults with intellectual disabilities, complex trauma, mental illness, and physical disabilities
  • Develop and implement tailored psychosocial therapy strategies aimed at promoting emotional well-being, social inclusion, and personal growth, ensuring participants' voices are central in their care
  • Work collaboratively with multidisciplinary teams, including psychologists, social workers, and medical professionals, to create holistic care plans that address participants' unique needs and goals
  • Support participants in building daily living skills, managing mental health symptoms, and navigating the challenges associated with complex trauma and disability
  • Advocate for participants' rights, ensuring they receive appropriate services and accommodations under the NDIS framework
  • Deliver person-centered care that respects and affirms the identity, culture, and values of queer participants, creating a safe space for self-expression and personal development
  • Document and monitor progress through regular reports and assessments, adjusting care plans as needed to reflect changes in needs or goals

Sales Assistant, Barista & Café Supervisor

CERES
01.2021 - 01.2023
  • Company Overview: Environmental Education Centre, Community Garden, Urban Farm & Social Enterprise Hub
  • Provide exceptional customer service as a sales assistant, ensuring a welcoming and inclusive experience for all visitors to CERES
  • Prepare and serve high-quality coffee and beverages as a skilled barista, maintaining efficiency in a fast-paced café environment while upholding sustainability values
  • Supervise café operations, coordinating staff and volunteers to ensure smooth workflow, excellent service, and adherence to food safety regulations
  • Train and mentor new team members, fostering a collaborative and supportive work culture aligned with CERES' community-focused mission
  • Manage stock levels, ordering supplies, and minimizing waste by implementing sustainable practices in line with CERES' environmental values
  • Contribute to the planning and execution of community events, assisting with food and beverage service, stall setups, and customer engagement
  • Operate POS systems, handle transactions accurately, and assist customers with product inquiries about CERES' eco-friendly and locally sourced goods

Waitress, Bartender & Supervisor

Sister of Soul
01.2020 - 01.2022
  • Provided exceptional table service in a high-volume vegan restaurant
  • Prepared and served various cocktails, wines, and non-alcoholic beverages as a bartender, maintaining high standards of presentation and efficiency
  • Supervised front-of-house operations, coordinating staff to ensure seamless service during peak hours
  • Trained and mentored new waitstaff and bartenders
  • Handled customer inquiries, dietary requirements, and special requests, ensuring an inclusive and accommodating dining environment
  • Assisted in stock management, ordering supplies, and monitoring inventory levels to minimize waste and maximize efficiency
  • Processed transactions, managed POS systems, and ensured cash handling accuracy

Ground Staff

Patterson River Golf Club
01.2019 - 01.2021
  • Turf maintenance
  • Fertilizing, fungicide, pesticide applications
  • Watering and irrigation operating
  • Operation of heavy machinery and equipment used for construction and maintenance, for the upkeep of the high standards on the golf course
  • Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
  • Supported successful golf tournaments by preparing the course for optimal playing conditions during events.

Waitress and Bartender

Bang Bang
01.2019 - 01.2020
  • Prepared and served various cocktails, wines, and non-alcoholic beverages as a bartender, maintaining high standards of presentation and efficiency
  • Customer service; providing information on products and promotions
  • Processed transactions, managed POS systems, and ensured cash handling accuracy
  • Handled customer inquiries, dietary requirements, and special requests, ensuring an inclusive and accommodating dining environment
  • Assisted in stock management, ordering supplies, and monitoring inventory levels to minimize waste and maximize efficiency

Waitress and Bartender

Patterson River Golf Club
01.2018 - 01.2019
  • Prepared and served various cocktails, wines, and non-alcoholic beverages as a bartender, maintaining high standards of presentation and efficiency
  • Customer service; providing information on products and promotions
  • Processed transactions, managed POS systems, and ensured cash handling accuracy
  • Handled customer inquiries, dietary requirements, and special requests, ensuring an inclusive and accommodating dining environment
  • Assisted in stock management, ordering supplies, and monitoring inventory levels to minimize waste and maximize efficiency

Crew Member - Supervisor

Hoyts
01.2016 - 01.2019
  • Trained and mentored new staff members
  • Customer service and money processing using a range of computer software
  • Taking phone calls to provide information on products, services, store hours, policies, promotions, bookings, complaints, and inquiries
  • Preparing and delivering food according to the Safe Food Handling regulations
  • Barista work
  • Inventory management

Education

High School Diploma -

Patterson River Secondary College
Seaford, VIC
10-2018

Skills

  • Punctuality
  • Goal oriented
  • Concept development
  • Social media strategy
  • Brand messaging
  • Customer service
  • Attention to detail
  • Team building and leadership
  • Personable and approachable
  • Staff management
  • Conflict resolution

Interests

  • Exploring various forms of art, such as ceramics, textile alterations, and drawing, to nurture creativity and personal growth
  • Embracing outdoor adventures such as camping and hiking to maintain connection to nature
  • Getting involved in local advocacy groups to promote positive change in the community
  • Environmental Conservation Projects
  • Enjoy experimenting with different ingredients and flavors in the kitchen, to share with loved ones
  • Fashion and Style

Timeline

Retail Sales Assistant

By Nye
05.2022 - Current

Disability Support Worker - NDIS

NDIS
01.2021 - Current

Sales Assistant, Barista & Café Supervisor

CERES
01.2021 - 01.2023

Waitress, Bartender & Supervisor

Sister of Soul
01.2020 - 01.2022

Ground Staff

Patterson River Golf Club
01.2019 - 01.2021

Waitress and Bartender

Bang Bang
01.2019 - 01.2020

Waitress and Bartender

Patterson River Golf Club
01.2018 - 01.2019

Crew Member - Supervisor

Hoyts
01.2016 - 01.2019

High School Diploma -

Patterson River Secondary College

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