Ana Logovi'i LINO-TAVIUNI
Ingleburn,NSW
Summary
Dynamic professional with extensive experience in customer service and team leadership at the Ministry of Revenue Samoa. Proven ability to enhance operational efficiency and drive compliance through strong organizational skills and attention to detail. Adept at problem-solving and utilizing advanced computer skills to support strategic goals.
Overview
25
25
years of professional experience
Work History
Parcel Sorter
Australia Post
Smeaton Grange
10.2025 - 12.2025
- Sorted parcels efficiently for timely dispatch at Australia Post.
- Operated scanning equipment to track package movements accurately.
- Maintained cleanliness and organization in sorting areas throughout shifts.
Admin Assistant
Persolkelly Australia Pty Limited
05.2025 - 05.2025
Warehouse Assistant
Adecco Amazon Australia
01.2021 - 03.2023
Principal Customer Service - Small & Medium Enterprises
Ministry of Revenue Samoa
01.2001 - 01.2017
- Management of my team.
- Planning the team programs to audit, investigate and develop strategic goals identified in the corporate plan.
- People Leadership - To lead and manage staff.
- Customer service - face to face, telephone and virtual channels.
- Compliance and customer engagement
- Provision of integrated services to external customers across Inland Revenue.
- Complete other Ministry-related tasks, assignments and projects as requested on an ad hoc basis that are within the incumbent's capabilities
- TAX OFFICE
Senior Investigations Officer - Large Enterprises
Ministry of Revenue Samoa
01.2004 - 01.2013
- Assess and analyze tax returns and tax frauds.
- Assist Principal officer and Chief Executive Officer with investigation and audits.
- Liaise with Legal and other managers to prepare for rulings and responses to disputes.
- Providing technical advice and job training to office staff members.
- Supervise and check quality work of other staff.
- Assist in drawing up work plan projections based on performance budget.
- TAX OFFICE
Salary and Wage Recovery officer
Ministry of Revenue Samoa
01.2001 - 01.2005
- Debt recovery
- Spot check of Payroll Records
- Issue reminder and final notices
- Keep and update salary and wages tax payment for each employer - etc….
- TAX OFFICE
Customer Representative
Michael Page International Australia PTY Ltd
- Working in a call centre environment, both inbound and outbound
Education
Statement of Attainment - MCO56 Introduction to Aviation Operations
Western Sydney University - The College
Certificate of Completion - Tax Administration
Sydney University
AustraliaBachelor of Commerce Degree - Management, marketing and Banking
National University of Samoa
Diploma - Accounting
National University of Samoa
Certificate - Commerce
National University of Samoa
Skills
- Customer Service Skills
- Organisational skills
- Money handling
- Active listening
- Problem Solving
- Attention to Details
- Communication
- Sales skills
- Computer skills (Microsoft and Excel Office)
Hobbies and Interests
- I love to spend quality time with my family.
- I am an avid reader.
- I enjoy participating in our church events.
- Volunteering.
- Get involved in different cultures backgrounds.
- Sports.
- Meeting new people.
- Embracing new changes.
- Networking.
References
- Siaana Laumatia Ioane, Former Assistant Chief Executive Officer Tax Office Samoa, siaana1977@gmail.com
- Dana McErlane, mst@chrisco.com.au, 0466753744
- Ave Laamalefolasa, 0475068485, Amazon
- Ana Linilolo Pereira, anasitasialinilolo@yahoo.com, 0414287054, Amazon Personal Assistant
Work Training
- 2021, Call Centre Training - CHRISCO AUSTRALIA- Michael Page Australia
- 2017, Participant in Tax Administration - Samoa
- 2016, Training on Internal Changes of the Tax Law and Risks Assessments
- 2015, Certificate of Completion from University of Sydney - Sydney Australia
- 2015, Leadership training - Samoa
- 2015, Taxation in Samoa with governments of New Zealand and Australia
- 2015, Workshop in arrears, filing & payments - Suva Fiji
- 2012, Senior Officer Emerging Leaders
- 2012, Customer service Training
Timeline
Parcel Sorter
Australia Post
10.2025 - 12.2025
Admin Assistant
Persolkelly Australia Pty Limited
05.2025 - 05.2025
Warehouse Assistant
Adecco Amazon Australia
01.2021 - 03.2023
Senior Investigations Officer - Large Enterprises
Ministry of Revenue Samoa
01.2004 - 01.2013
Principal Customer Service - Small & Medium Enterprises
Ministry of Revenue Samoa
01.2001 - 01.2017
Salary and Wage Recovery officer
Ministry of Revenue Samoa
01.2001 - 01.2005
Customer Representative
Michael Page International Australia PTY Ltd
Statement of Attainment - MCO56 Introduction to Aviation Operations
Western Sydney University - The College
Certificate of Completion - Tax Administration
Sydney University
Bachelor of Commerce Degree - Management, marketing and Banking
National University of Samoa
Diploma - Accounting
National University of Samoa
Certificate - Commerce
National University of Samoa