Anaïs Bouchard

Job Description for Waitress Work

General

• Greet new customers, check if they have a reservation and escort them to their seats.
• Make a good first impression by staying smiley and professional while having an uplifted and engaging attitude.
• Hand out menus, take drink orders, discuss specials and answer questions.
• Share knowledge of menu items and flavors. Make recommendations based on tastes, preferences and eating restrictions.
• Upsold higher-end products, appetizers, drinks and desserts to increase restaurant profits.
• Bus/reset tables as soon as possible and make coming out dishes/customer requests a priority to maintain an efficient table turn over rate, guest flow and satisfaction.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Keep the dining room and server areas stocked and clean for efficiency, aesthetic and safety reasons.
• Followed health and safety regulations relevant to the hospitality industry.
• Collected payment at the customer's table to ensure personalized service, receive their comments on their experience and leave a good final impression to build customer loyalty.
• Carried out complete opening, closing and shift change duties

Guarantee customer satisfaction

• Maintain in-depth menu knowledge to answer questions regarding menu item sourcing, ingredients and cooking methods. Taste the dishes if possible. This makes it possible to offer personalized and accurate recommendations to ensure customer satisfaction.
• Display enthusiasm and promote excellent service to customers to increase referrals.
• Always confirm customers' satisfaction with meals after delivery and take action to correct any problems. This is to easily prevent unexpected refund requests and bad experiences.
• Regularly making sure of customer satisfaction by timely table check-ins to continually assess food and beverage needs

Managing conflicts

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• While maintaining a professional attitude, make as much effort as possible to resolve guest complaints and assure complete customer satisfaction.
• Efficiently collaborate with kitchen staff as soon as possible to correctly update customers on wait times or other particular requests.
• Work with kitchen staff on alternatives if needed.

Apply Alcohol Regulation Measures

• Check guests' identification before serving alcoholic beverages.
• Monitor patrons for alcohol intake to appropriate levels and take measures to curtail inappropriate behaviour.

With colleagues

• Constantly prioritize team work. Always ask for help from waiters, bussers and other colleagues to speed up service. I needed, take the initiative to give commands or recommendations to colleagues while respecting their assigned roles/tasks.
• Always brief with the Chef at the beginning of the shift to obtain updates on unavailable dishes, menu changes, review daily specials and obtain information regarding the table d'hôte.
• Send clear and complete order bills to kitchen staff to ensure the accuracy of the order. Verbally confirm if needed : for food allergies or special demands.
• Train new wait staff on proper food handling, customer service and safety procedures.
• Preserve a good working atmosphere by maintaining a positive attitude and resolve employee complaints to assure workforce effectiveness.
• Always be patient and maintain a respectful attitude towards colleagues, even those who are younger or have less experience or qualifications.

Outside of service

• Fold napkins and prepare silverware sets to provide adequate supply.
• Inspect all table elements for cleanliness before shifts (surfaces, utensils, plates, condiment, etc.)
• Supervise dining table set-up logistically to prepare for diversity of event types and groups.
• Perform appropriate cleaning tasks before and after shifts.

• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.

• Took reservations and to-go orders by phone, answered customer questions, and informed of wait times.
• Greeted customers warmly upon arrival.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Backed up servers by checking on tables and retrieving items for guests.