Anam Nasir Siddiqui
Summary
A passionate Electrical (Telecommunication) Engineering graduate from COMSATS Institute of Information Technology aiming to bring the best to the organization by applying my knowledge as a Network Analyst. I am a keen learner with good communication and interpersonal skills, abilities to build professional relations and capacity to contribute to a successful team.
Developed range of valuable skills in fast-paced, customer-facing environment, now looking to transition management. Demonstrated ability to manage client interactions and resolve complex issues efficiently. Seeking to apply these transferable skills to make positive impact in new role.
Overview
12
12
years of professional experience
Work History
Administrative Service Officer 3 - CTW
Village Creek Center
08.2022 - 02.2023
- Company Overview: ACT Health, Canberra ACT
- Undertaking general reception duties, administration and office duties
- Undertaking duties of Clinical Technology workshop
- Billing for Internal jobs, NDIS, ACTES and Private clients
- Managing contacts of technicians
- Collaboration between clients and technicians
- Providing customer service
- Scheduling appointments for P&O on ACTPAS
- Creating referrals and requisitions for Equipment Loan Services
- High-level command on ACTPAS, Mes@ls and EPIC
- Data entry with precision
- ACT Health, Canberra ACT
Administrative Service Officer 2 - COVID-19
Canberra Hospital
12.2021 - 07.2022
- Company Overview: ACT Health, Canberra ACT
- Ask basic screening questions
- Remind visitors of the hospital and ACT health policies
- Screen people who cannot do it for themselves
- Work closely with Security Operations
- Provide advice on social distancing
- Remind everyone to practice proper hand hygiene
- ACT Health, Canberra ACT
IT Help Desk / Admin Support
TMS
10.2020 - 12.2021
- Company Overview: Melbourne VIC
- Troubleshooting networking issues;
- Desktop support & Reporting;
- Setting up new equipment;
- Exchange email, upgrades and maintenance tasks; and
- Support of internal & external applications
- Melbourne VIC
Customer Service Agent
Probe Group
10.2019 - 10.2020
- Company Overview: Melbourne VIC
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Sought ways to improve processes and services provided
- Assisted call-in customers with questions and orders
- Exhibited high energy and professionalism when dealing with all levels of clients and staff
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Melbourne VIC
Senior Network Analyst
Shaigan Pharmaceuticals (PVT) Ltd
12.2013 - 03.2019
- Configuring, monitoring, and maintaining email applications or virus protection software, test computer hardware, networking software and operating system software
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
- Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment
Associate Network Analyst
Shaigan Pharmaceuticals (PVT) Ltd
12.2010 - 11.2013
- Performing help desk activities
- Troubleshooting queries of all Shaigan Teams and departments
- Resolving IT-related issues for all departments of the company
- Troubleshooting, systems backup and archiving
- Maintenance of ERP software installed at Shaigan Pharmaceuticals
Education
Master of Engineering Management -
National University of Science & Technology (NUST)
08.2015
Bachelor of Electrical (Telecommunication) Engineering -
COMSATS Institute of Information Technology
01.2013
Skills
- Cross-selling and Up-selling
- Reporting and documentation
- Written and verbal communication
- Proficient in MS Suite
- Effective customer communication
- Collaboration and teamwork
- Document management
- Workflow management
- Data confidentiality
- Employee training
- Program coordination
- Organizational skills
Languages
English
Urdu
Attributes
Developed strong spoken and writing communication skills, while studying my bachelors and working. Experience in writing reports, emails, assignments, communicating face-to-face as well as over the phone. Confidence in talking to different personnel as well as delivering my work/presentations., Developed excellent time management by working and achieving the due dates for the university and work deliverables every week.
Accomplishments
- Supervised team of 5 staff members.
- Collaborated with team of 15 in the development of Digital Health Record (DHR).
Timeline
Administrative Service Officer 3 - CTW
Village Creek Center
08.2022 - 02.2023
Administrative Service Officer 2 - COVID-19
Canberra Hospital
12.2021 - 07.2022
IT Help Desk / Admin Support
TMS
10.2020 - 12.2021
Customer Service Agent
Probe Group
10.2019 - 10.2020
Senior Network Analyst
Shaigan Pharmaceuticals (PVT) Ltd
12.2013 - 03.2019
Associate Network Analyst
Shaigan Pharmaceuticals (PVT) Ltd
12.2010 - 11.2013
Bachelor of Electrical (Telecommunication) Engineering -
COMSATS Institute of Information Technology
Master of Engineering Management -
National University of Science & Technology (NUST)
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