Nabila Islam
Klemzig,SA
Summary
Driven professional with a proven track record at Services Australia, adept in maintaining client records and ensuring compliance. Excelled in cross-selling, up-selling, and fostering teamwork. Leveraged interviewing skills and Microsoft Access proficiency to enhance service delivery and client satisfaction. Achieved significant improvements in workflow efficiency and customer experience management.
Overview
5
5
years of professional experience
Work History
Service Officer APS 3
Services Australia
04.2023 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Designed individualized service plans that took into account clients' goals and preferences.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Supervisor
Coles St Peters
03.2020 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Education
Certificate III in Business Administration - Business Administration
TAFE SA
Adelaide, SA06.2022
Skills
- Cross-Selling and Up-Selling
- Interviewing skills
- Client Needs Assessments
- Onsite facility tours
- Written and verbal communication
- Maintaining Client Records
- Collaboration and Teamwork
- Attention to Detail
- Microsoft Access
- Active Listening
Timeline
Service Officer APS 3
Services Australia
04.2023 - Current
Supervisor
Coles St Peters
03.2020 - 09.2024
Certificate III in Business Administration - Business Administration
TAFE SA
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