Anastasia Afanasieva
Chelsea,VIC
Summary
Friendly and reliable team member with over 2 years of front-of-house and retail experience. Skilled in greeting customers, handling transactions, and resolving issues quickly to ensure excellent service. Flexible, hardworking, and eager to contribute to a positive team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Team Member
Yo My Goodness
01.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Maintained excellent attendance and punctuality.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately.
Education
Bachelor of Science - Human Structure And Function
University of Melbourne
Parkville, VIC07-2027
High School Diploma -
Mordialloc College
Mordialloc, VIC11-2023
Skills
- Cleanliness & Organisation
- Cash Handling & POS systems
- Customer Service & Satisfaction
- Reliability
- Communication & Teamwork
- Hospitality & Guest Relations
Certification
- Safe@Work Health and Community Services Certificate
- Safe@Work General Certificate
- DoFoodSafely Certificate
- All About Allergens Certificate
Languages
Russian
Native or Bilingual
Timeline
FOH Team Member
Yo My Goodness
01.2023 - Current
Bachelor of Science - Human Structure And Function
University of Melbourne
High School Diploma -
Mordialloc College
Experience
Family life, Cheltenham (School Holidays 2022)
- Managing cash register
- Maintaining retail floor
Your Dentistree, Cheltenham (2021)
- Cleaning and prepping equipment
- Organising promotion packages
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