Andela Topalovic
Melbourne,Australia
Summary
As a hardworking and results-driven professional with a background in reception management and pathology collection, I am seeking to transfer into an administrative assistant role. I have demonstrated ability in managing extensive workloads and aiding in project coordination. I would like to contribute my diverse skillset to a reputable and successful organisation to contribute to their continued success.
Overview
9
9
years of professional experience
Work History
Pathology Collector
Monash Health
06.2021 - Current
- Facilitated seamless transition between different stages of testing by accurately labelling, storing, and transporting collected specimens.
- Following OHS standards, established procedures and ensuring compliance with health and safety standards.
- Usage of software systems for data entry and record keeping purposes.
Receptionist & Administration Assistant
Pol Transport
01.2018 - 02.2022
- Created positive customer experiences by administering knowledgeable assistance to resolve enquires and customer concerns in a timely and efficient manner.
- Created and implemented a new filing and mail management system to increase productivity and efficiency.
- Reduced administrative workload for supervisors, managing calendar appointments, documents and customer enquiries.
- Demonstrated adaptability when faced with shifting priorities or new assignments from management.
Customer Service Assistant
Ivan's Delicatessen
01.2016 - 01.2020
- Practiced cleanliness, sanitation, safe handling, storage of food, adhering to OH&S policies and procedures.
- Maintained a clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty and enhancing customer experiences.
Pick Packer
Australian Pharmaceutical Industries
01.2019 - 10.2019
- Reduced packing time for orders by efficiently organising and assembling packages.
- Ensured timely and prompt shipment of products by prioritising urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for defects before packaging and dispatching.
Education
Certificate III - Pathology Collection
Chisholm TAFE
Dandenong01.2020
VCE - Victorian Certificate of Education
Dandenong High School
Dandenong, VIC01.2020
Skills
- Document and File Management
- Workload Management
- Multitasking
- Communication
- Attention to Detail
- Problem-Solving
- Microsoft Office
- Customer Service
References
- Dragana Polimac, Office Manager, Pol Transport, 0426 066 991
- Maia Souvatzis, Team Leader – Monash Health Pathology Manager, 9594 7609 OR 0403 668 813
Timeline
Pathology Collector
Monash Health
06.2021 - Current
Pick Packer
Australian Pharmaceutical Industries
01.2019 - 10.2019
Receptionist & Administration Assistant
Pol Transport
01.2018 - 02.2022
Customer Service Assistant
Ivan's Delicatessen
01.2016 - 01.2020
Certificate III - Pathology Collection
Chisholm TAFE
VCE - Victorian Certificate of Education
Dandenong High School
Similar Profiles
Leia BurroughLeia Burrough
MEDICAL ADMINISTRATION OFFICER at Monash HealthMEDICAL ADMINISTRATION OFFICER at Monash Health
Salve Reggina SacchettiSalve Reggina Sacchetti
Registered Nurse, Emergency Department at Monash HealthRegistered Nurse, Emergency Department at Monash Health
Sandra StephensonSandra Stephenson
EA to GM & Director Nursing Mental Health at Monash HealthEA to GM & Director Nursing Mental Health at Monash Health
Nathan LawNathan Law
Food Service Assistant at Monash HealthFood Service Assistant at Monash Health
Agam JohalAgam Johal
Optical Assistant at Specsavers, CroydonOptical Assistant at Specsavers, Croydon