Andi Gull
Palm Beach,QLD
Summary
Motivated professional with extensive experience in customer service and multitasking. Demonstrated ability to deliver positive results in fast-paced environments while maintaining accuracy and efficiency. Strong communication skills and a commitment to top performance enhance team collaboration. Flexible and adaptable, ready to contribute effectively to organisational goals.
Overview
11
11
years of professional experience
7
7
Certifications
Work History
Administration Clerk
John Flynn Hospital
Tugun, QLD
11.2024 - Current
- Provided administrative support to healthcare professionals in various departments.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Managed patient records and ensured data accuracy and confidentiality.
- Working in different departments throughout the hospital including Emergency Department, Customer service, Oncology Department and Front desk.
- Operated efficiently under high-pressure conditions to support patient care and proficient decision-making gained from work in emergency department.
Disability Support Worker
Self Employed
Burleigh heads , QLD
09.2022 - 02.2025
- Supported clients in daily living activities and personal care to promote independence and dignity.
- Communicated effectively with clients to understand their needs and concerns.
- Delivered emotional support and companionship to foster positive mental health and well-being.
- Addressed challenging behaviors using positive reinforcement techniques to improve client compliance and engagement.
Dental Assistant/Front Desk Receptionist
Maven Dental
Burleigh Heads, QLD
01.2022 - 06.2024
- Assisted in patient preparation for dental procedures and treatments.
- Educated patients on oral hygiene practices and post-treatment care.
- Maintained cleanliness and organization of dental instruments and work areas.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Communicated effectively with patients, addressing concerns and answering questions.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Dental Assistant/Front Desk Receptionist
McArthur Street Dental
Sale, Vic
03.2019 - 12.2021
- Assisted dentists during procedures to ensure patient comfort and safety.
- Facilitate navigation of practice in an efficient and effective manner.
- Maintained a neat, clean and organised environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Checked with participants throughout procedures to help alleviate anxiety.
Barista /Front of House Employee
McDonald's
Sale, Vic
12.2014 - 01.2020
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Assisted in training new staff on procedures and customer service expectations.
- Handled customer complaints professionally, ensuring satisfaction and loyalty.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Catholic Collage Sale
Sale, VIC11-2015
Skills
- Multi-line phone systems
- Multitasking
- Typing speed
- Confidentiality
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Data entry accuracy
- Stress management
Certification
First Aid and CPR Certificate.
References
Kelly Green
John Flynn Private Hospital
Phone: 0466563110
Email. kellygreen@nti.com.au
Seema Manek
Maven Dental/Orthodontics
Phone: 0438444305
Email: seema1000@msn.com
Timeline
Administration Clerk
John Flynn Hospital
11.2024 - Current
Disability Support Worker
Self Employed
09.2022 - 02.2025
Dental Assistant/Front Desk Receptionist
Maven Dental
01.2022 - 06.2024
Dental Assistant/Front Desk Receptionist
McArthur Street Dental
03.2019 - 12.2021
Barista /Front of House Employee
McDonald's
12.2014 - 01.2020
High School Diploma -
Catholic Collage Sale