Andi Lim
Fairfield West,NSW
Summary
Providing excellent skill service, Efficient work effort, can do attitude, and customer service skill that surpass the industry standard.
Overview
10
10
years of professional experience
Work History
Caffe Manager
Bigge Espresso
Sydney, NSW
08.2023 - Current
- Developed and implemented customer service policies and procedures for cafe staff.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Private Client Advisor
Gucci International Airport
Sydney, NSW
11.2022 - 06.2025
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on customer availability.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Received incoming product deliveries and relocated to back of house at the store.
- Assisted customers with purchases by sharing merchandise and pricing information with different categories item as cross selling.
Private Client Advisor
Givenchy
Sydney, NSW
11.2021 - 12.2022
- Developed long-term investment plans for clients based on their individual needs.
- Maintained detailed records of all client accounts, transactions, and conversations.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Developed relationships with clients through regular communication and follow-up.
- Advised clients on product features and benefits best suited for their individual needs.
Package Sorter
Australian Post
Sydney, Nsw
07.2021 - 01.2022
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
- Placed mail into appropriate PO boxes.
- Marked and labeled containers with accurate shipping information to prevent delays.
Assistant Barista
Sette Espresso
Sydney, NSW
11.2017 - 11.2021
- Prepared coffee drinks and specialty beverages following company recipes.
- Assisted customers with orders, answered questions, and provided recommendations.
- Performed opening and closing duties such as setting up workstations and restocking supplies.
- Provided excellent customer service by greeting patrons upon arrival and addressing their inquiries in a timely manner.
- Managed inventory levels of all food items used in the cafe area to ensure freshness.
- Monitored café operations to ensure proper functioning of equipment and supplies.
- Trained new employees on how to operate espresso machines correctly.
Caffe Manager
Cafe M
Sydney, NSW
11.2018 - 09.2019
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
All Rounder Salad Maker
Sumo Salad MLC
Sydney, NSW
12.2015 - 10.2018
- Diced, chopped, and shredded fresh vegetables for salads.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Maintained sanitation, health, and safety standards in work areas.
- Organized salad bar ingredients according to established guidelines.
- Prepared dressings and sauces for salads as per customers' requests.
- Informed customers about menu items and their availability on the salad bar.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Weighed out portions of specified foods for individual orders or for use on salad bars.
Education
Diploma - of Human Resources
VIA Education
Sydney04.2021
Advance Diploma - of Leadership and Management
Australia Institute Of Innovation And Technology
Sydney11.2020
Diploma - of Hospitality Tourism
The Sydney Business And Travel Academy
Sydney10.2017
Advance Diploma - of Marketing Management
The Sydney Business And Travel Academy
Sydney04.2015
Skills
- Assessed customer product needs and interests in order to best recommend suitable items
- Customer assistance
- Teamwork
- Relationship selling
- Excellent communication skills
- Energetic self-starter
- Listening skills
- Customer assistance
- Documentation and recordkeeping
- Relationship building
- Friendly, positive attitude
- Payment processing
Timeline
Caffe Manager
Bigge Espresso
08.2023 - Current
Private Client Advisor
Gucci International Airport
11.2022 - 06.2025
Private Client Advisor
Givenchy
11.2021 - 12.2022
Package Sorter
Australian Post
07.2021 - 01.2022
Caffe Manager
Cafe M
11.2018 - 09.2019
Assistant Barista
Sette Espresso
11.2017 - 11.2021
All Rounder Salad Maker
Sumo Salad MLC
12.2015 - 10.2018
Diploma - of Human Resources
VIA Education
Advance Diploma - of Leadership and Management
Australia Institute Of Innovation And Technology
Diploma - of Hospitality Tourism
The Sydney Business And Travel Academy
Advance Diploma - of Marketing Management
The Sydney Business And Travel Academy