Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Andrea Tomasovic

Brisbane,QLD

Summary

Dynamic hospitality professional with a proven track record at McDonald's, excelling in health code compliance and customer satisfaction. Skilled in problem-solving and teamwork, I effectively trained new staff and resolved customer complaints, ensuring a welcoming environment. My attention to detail and organizational skills contributed to achieving financial objectives and enhancing service quality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker

McDonalds
Rochedale, QLD
06.2022 - Current
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Conducted regular inspections of the premises to identify any maintenance needs.
  • Resolved customer complaints promptly in order to maintain high levels of satisfaction.
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Assisted in budget preparation and expense management to achieve financial objectives.

Swim Coach

Sandy Swim School
Rochedale South, QLD
01.2022 - 05.2022
  • Developed training plans and drills to improve swimmer performance.
  • Taught basic swimming skills such as floating, kicking, breathing control.
  • Observed swimmers during practices to ensure safety and correct any errors in technique or form.
  • Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.

Education

Some College (No Degree) - School

St Thomas More College
Sunnybank, QLD

Skills

  • Health code compliance
  • Time management
  • Teamwork
  • Multitasking
  • Attention to detail
  • Production leadership
  • Organizational skills
  • Empathy and compassion
  • Problem-solving
  • Teamwork and collaboration
  • Administrative skills
  • Basic accounting
  • Cash handling

Languages

English
Native/ Bilingual
Slovak
Native/ Bilingual

Certification

  • First Aid and CPR Certificate
  • Cert 3 in Retail

Accomplishments

  • Best Customer Service Award (2023)

References

References available upon request.

Timeline

Hospitality Worker

McDonalds
06.2022 - Current

Swim Coach

Sandy Swim School
01.2022 - 05.2022

Some College (No Degree) - School

St Thomas More College

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Andrea Tomasovic