Andrew Gichuhi Mwaniki
East Gosford
Summary
A detail-oriented Network Engineer with 3+ years of experience resolving technical issues in enterprise environments. Passionate about improving system efficiency and providing seamless user experiences. Skilled in configuring, maintaining, and securing complex network infrastructures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Support Manager
Mosson Limited
01.2021 - 01.2024
- Led operations support across IT and business units to streamline service delivery.
- Managed a team of support engineers to ensure SLA adherence and issue resolution.
- Introduced automation tools that improved ticket handling efficiency by 30%.
Network Support Engineer
Presidential Digital Talent
01.2015 - 01.2020
- Provided end-to-end support for network systems across government institutions.
- Monitored and resolved infrastructure faults to ensure optimal uptime.
- Collaborated on nationwide ICT projects aimed at enhancing digital governance.
Technical Support Engineer
Corporate Express (now Winc)
09.2012 - 12.2012
- Supported the IT infrastructure during the transition and rebranding from Corporate Express to Staples.
- Collaborated with cross-functional teams to ensure smooth integration of systems and branding assets.
- Provided technical support across multiple departments to minimize downtime during the migration process.
- responded to support request from end-users and patiently walked individuals through basic troubleshooting tasks
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Master of Engineering - Network
The University of Sydney
05-2014
Bachelor’s Degree -
Kenyatta University
03-2012
Skills
- Cisco Networking (CCNA-level)
- Routing & Switching (OSPF, BGP)
- LAN/WAN configuration
- Firewalls (Cisco ASA, Fortinet)
- Network Monitoring (Wireshark, SolarWinds, Nagios)
- Network Security
- Windows/Linux networking
- Excellent communication & documentation
Certification
- Cisco Certified Network Associate (CCNA), [Year]
- CompTIA Network+, [Year]
Hobbies and Interests
- Cybersecurity and ethical hacking
- DIY tech projects & gaming rigs
- Outdoor sports & fitness
Languages
English
Full Professional
Interests
- Video Gaming
- Drone Piloting
- Blockchain Technology and Cryptocurrency
- Artificial Intelligence (AI) and Machine Learning
Timeline
Operations Support Manager
Mosson Limited
01.2021 - 01.2024
Network Support Engineer
Presidential Digital Talent
01.2015 - 01.2020
Technical Support Engineer
Corporate Express (now Winc)
09.2012 - 12.2012
Master of Engineering - Network
The University of Sydney
Bachelor’s Degree -
Kenyatta University
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